Enterprise Software Packaging & Endpoint Management Engineer (Software Developer IV)

Enterprise Software Packaging & Endpoint Management Engineer (Software Developer IV)

Location: Fairmont, WV, On-Site Required

The AEGIS contract has an immediate need for a Software Developer IV at NASA's Katherine Johnson IV&V in Fairmont, WV.

Primary Responsibilities

Software Packaging and Deployment

• Support and maintain over 100+ software applications deployed on IV&V workstations and VDI.

• Create, modify, and optimize MSI packages and MST transforms from vendor setups or legacy installations.

• Convert standard .exe setups or legacy installations into clean, silent-install MSI packages using capture tools such as Repackager.

• Develop custom actions using PowerShell and VBScript to handle complex configurations and registry adjustments during installation.

• Debug installation errors, analyze log files, resolve file/registry conflicts, and test packages on clean virtual machines.

• Edit and validate MSI databases at the table level using tools like AdminStudio to eliminate Internal Consistency Errors (ICEs).

KACE SMA Administration

• Oversee the day-to-day operations, updates, and maintenance of the virtual and physical KACE SMA appliances.

• Manage the deployment, troubleshooting, and lifecycle of the KACE Agent across IV&V network-connected devices.

• Package, test, and remotely deploy applications and scripts (KScripts, PowerShell, VBScript, or Shell); design execution logic involving "Verify" and "Remediation" parameters to automatically resolve endpoint compliance issues.

• Implement discovery scans to inventory all hardware, network peripherals, and software assets; leverage the software catalog to track application usage, reconcile software licenses, and generate compliance audits.

• Build and manage Smart Labels using advanced filtering and LDAP queries to target specific user groups, offices, or device types for updates.

• Design custom SQL and wizard-generated reports to present hardware lifecycles, patch levels, and software compliance metrics.

• Configure, maintain, and optimize the built-in KACE Service Desk ticketing workflows, queues, and knowledge bases.

BigFix Administration

• Maintain the BigFix architecture, including core servers, relays, and database components.

• Monitor system health and optimize relay hierarchies for efficient bandwidth utilization.

• Troubleshoot agent connectivity and promptly resolve deployment failures.

• Develop and test Fixlets and tasks for custom software deployments.

• Manage third-party application updates to minimize security vulnerabilities.

• Generate comprehensive compliance reports for leadership and audit teams.

SharePoint and Workflow Administration

• Manage the IT Services SharePoint site, document libraries, lists, metadata columns, and unique item-level permissions.

• Manage Power Automate workflows for internal IT processes.

• Connect SharePoint and Power Automate with Power Apps and external REST APIs.

• Monitor flow run histories and resolve integration errors.

Compliance and Reporting

• Monitor NASA Security Operations Center (SOC) Mitigation Action Requirement (MAR) announcements and mitigate vulnerabilities as mandated by the Agency.

• Perform daily system and patch compliance checks to ensure IV&V systems are up to date on critical security patches.

• Attend bi-weekly CSET BigFix meetings to stay briefed on upcoming changes.

Basic Qualifications

• 5+ years of dedicated experience in Windows application packaging and software distribution.

• Proficiency with Flexera AdminStudio.

• 3+ Experience of PowerShell and VBScript.

• 3+ years of experience in web application development and maintenance.

• 3+ years of experience creating and maintaining Power Automate workflows.

• Deep administrative understanding of Windows Server/Client platforms, Active Directory/GPOs, and core network configurations (DHCP, DNS, TCP/IP).

• Highly proficient in writing scripts using PowerShell, VBScript, or Bash to support custom KScripts within KACE.

• 3+ years of direct, hands-on administration experience working within the Quest KACE SMA (K1000) Administrator Console, alongside experience in BigFix administration.

• Strong analytical problem-solving skills, excellent cross-departmental communication, and a disciplined approach to Change Management.

• Proficient in writing custom Relevance queries for targeting and filtering.

• Experienced in creating BigFix Action Scripts for automation and configuration.

• Basic knowledge of MS SQL Server administration related to BigFix.

• Proven ability to manage and prioritize individual and team workloads independently.

• Ability to effectively communicate and collaborate across all organizational levels.

• Excellent customer service, oral communication, and written communication skills.

Preferred Qualifications

• Advanced expertise utilizing AdminStudio for complex application packaging.

• Hands-on experience optimizing Quest KACE SMA and HCL BigFix environments at an enterprise level.

• Proven track record of troubleshooting intricate application errors within legacy and modern Windows environments.

• Hands-on experience configuring SharePoint Online and Microsoft Power Automate

• Excellent technical documentation skills.

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