Guest Services Leader
Lincoln, ALFull-time$13.44–19.49/hrPosted 1w agoStill listed 1w ago
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At a glance
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Job overview
Pilot Company operates travel centers and retail and fueling locations, along with energy and logistics services. The Guest Services Leader supervises store employees and general operations, supports managers with tasks that keep facilities maintained and running smoothly, and responds to customer needs. The ideal candidate has customer service skills, is self-motivated, and is knowledgeable about store operations and the company’s commitment to quality and customer service.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $13.44 - $19.49 / hour
Qualifications
- Previous experience or working knowledge of retail operations
- Incredible customer service skills & the ability to help maintain a customer focused culture
- Must be proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
Additional Information
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
How this job compares
Set against the 3,330 open Guest Services jobs on Olive Jobs, counted October 29, 2026.
- Pay
- This posting$13.44–19.49/hr
- US median$17–18/hr1,549 hourly ranges
This range's midpoint, $16.47/hr, is 4% below the US median midpoint ($17/hr) — in the middle half of Guest Services hourly ranges across the US.
- Openings
- Olive Jobs lists 56 open Guest Services jobs in Alabama and 3,330 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Alabama
- McDonald's30 open
- Cracker Barrel10 open
- Drury Hotels4 open
- Experience
- Guest Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (414 postings).
- Education
- 6 of the 3,330 open Guest Services jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 29, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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