People Support Center Representative I

Lowell, AR - JB Hunt Corporate A & Marketing

Full time

00642311

Job Title:

People Support Center Representative I

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position serves as the first point of contact for employees and people leaders, providing timely, accurate, and customer-focused support on routine human resources (HR) inquiries via phone calls, emails, and chats. This role handles high-volume call and case intake related to policies, basic transactions, benefits navigation, and standard HR processes, while accurately documenting interactions in case management systems. Representatives at this level follow established scripts, knowledge articles, and escalation protocols, ensuring issues outside scope are routed appropriately to Sr Representatives or other People Relations teams.

Job Description:

Key Responsibilities:

• Document all People Support Center activities and assign to appropriate party using internal management tools

• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, and resolution and processing accuracy and timeliness

• Address routine incoming employee inquiries by resolving all HR questions within designated scope promptly during incoming phone calls, emails, and chats, escalating lengthier and/or more complex calls

• Communicate and interpret HR and Payroll policies and procedures for all levels of employees

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in the HRIS

• Support HR technology and application testing, implementations, and/or updates Perform additional administrative duties as the need arises

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with 6 or more months of HR administration, a call center environment, customer service, or transportation/logistics, or relevant experience, and/or military equivalent

• OR suitable combination of education, experience, and training

• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

• Experience using computers and phones in a professional/office setting

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to act professionally, maintaining composure and confidentiality

• Ability to follow established procedures

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker

• Ability to manage multiple priorities

• Ability to work individually or as part of a team

• Maintain a people-centric mentality

• Ability to learn new technologies related to the job

Preferred Qualifications:

• High School Diploma/GED with 1 year of HR administration, a call center environment, customer service, or transportation/logistics experience

• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Human Resources

Job Opening ID:

00642311 People Support Center Representative I (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? Why Us?

We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at [email protected] .

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.