Title Customer Experience Associate - 4320

PITT OHIO Express LLC US-PA-Pittsburgh ID: 2026-4320 Category: Customer Service/Support Position Type: Full-Time Remote: No Overview PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity. Schedule In Office 5 days; Monday-Friday 9 AM- 5:30 PM What PITT OHIO Offers Competitive pay Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing Paid time off and holidays A respectful, people first work environment Well-maintained equipment & modern facilities If you're looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you. This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program. Responsibilities Provide general LTL and volume quoting Coordinate and quote Fast Track / Time Definite shipments Schedule pick-ups Trace shipments and provide freight charges Process re-billings from sales reps, 3rd parties and customers Process fax and Internet requests Handle Managed Accounts and special requests from customers and sales reps. Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers Meet monthly department telephone and email goals Receive and accurately direct incoming telephone calls for PITT OHIO and associated companies Represent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitors Greet clients and visitors and notify staff of visitor's arrival Provide information and assistance to clients and customers Maintain welcoming environment Able to react to change productively and handle other essential tasks as assigned Qualifications Command of English language to communicate effectively with internal and external customers High School Graduate or GED Proficient in general math Must be able to multi-task Must be able to type a minimum of 40 wpm Previous experience in telephone customer service/call center environment helpful Transportation experience preferred Knowledge of Microsoft Office Environment, View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287462207 / 43-4051.02 Customer Service Representatives