Computer Technician I

Description Under the supervision of the Senior Network Administrator, ensures the operation and availability of the county's networked computers and all related peripheral devices. Repairs, troubleshoots, installs, and maintains county networked PCs, software and peripherals while providing superior customer service to the county departments and end-user base. ## Essential Functions All levels of Computer Technician perform some or all of these duties and responsibilities on a daily basis: 1. Troubleshoot, repair, install and maintain PC related hardware on the County's network. 2. Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems. 3. Visits departments throughout the County to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, faxes, modems, and other peripherals. 4. Determines the need to contract out repair work. 5. Tracks inventory by staff member and workstation and ensures this information is updated and accurate in the county's call tracking system. 6. Assists in developing specifications and recommends computer related purchases to management. 7. Coordinates work orders for the installation of new equipment and recycles old equipment. 8. Ensures all necessary software and data is migrated and network connectivity is established. Ensures the accurate and complete logging of required information into the IT call tracking system. - Adheres to county and IT policies and procedures. - Provides software support on county approved applications and operating systems. - Assists with special projects as needed. - When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution. Other Functions: - Performs other duties as assigned. - Must adhere to departmental standards in regard to confidentiality and other privacy issues. - Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community. - Good knowledge of internet security and data privacy principles. - Grade 2 also requires - Prior successful Project Management experience - Ability to work with minimal supervision - Ability to work with all departmental resources. - Ability to serve as a mentor to Grade 1 Computer Technicians. ## Employment Qualifications Grade 1 Associate's degree in Computer Science or equivalent technical institution certificate. Or, 1 -- 3 years of Information Systems work experience providing end-user technical assistance. A+ and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License. Grade 2 Associate's degree in Computer Science or equivalent technical institution certificate and 3 -- 5 years of Information Systems work experience providing end-user technical assistance A= and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License. Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions. (The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered