Business Program Manager

Overview

We are seeking a Business Program Manager to support and evolve the data governance by creating data and reports to help support business processes and decisions. This role also enable technology solutions that enable data governance and reporting across CO+I.

This role will partner closely with cross functional stakeholders, engineering, data teams, and reporting developers to improve the processes and systems supporting activities such as facilities data, edits, updates, approvals, and related workflows.

The Business Program Manager will translate operational needs into clear business, system, data, and reporting requirements; identify opportunities to simplify and automate processes; establish consistent metrics and reporting; and drive cross-functional initiatives from requirements through implementation and ongoing improvement.

A successful candidate will have strong operation management and analytical skills, experience working across business and technical teams, and the ability to understand complex processes that span multiple enterprise systems. The candidate should be comfortable navigating ambiguity, solving operational problems, using data to drive decisions, and influencing stakeholders across organizational boundaries.

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for developing, building, and operating Microsoft’s global datacenter footprint. Our mission is to enable smart growth, high efficiency, and a trusted cloud experience for customers worldwide.

Within CO+I, the Process, Operations & Governance (POG) organization drives execution, governance, and cross-functional alignment across complex datacenter and infrastructure programs.

Responsibilities

• Serve as a operation manager for facilities, accountable for data governance requirements, daily run book of work, reporting needs which all translate to successful delivery of business initiatives.

• Develop a strong understanding of end-to-end operational processes supporting facilities program, and identify opportunities to improve efficiency, data quality, and scalability.

• Partner with business, engineering, and data teams to translate operational needs into clear process, system, data, and reporting requirements.

• Partner with stakeholders to improve and automate workflows across systems, reducing manual handoffs and improving the consistency of operational data and processes.

• Define and maintain consistent metric definitions, reporting logic, sources of truth, inclusion and exclusion criteria, data ownership, and other governance required to ensure reliable business and leadership reporting.

• Identify activities currently supported through manual spreadsheets, offline tracking, or disconnected data sources and partner with technical teams to identify opportunities for automation and integration.

• Establish program standards such as OKRs, SLAs, KPIs, and operational health metrics and use them to identify trends, risks, and opportunities for process improvement.

• Communicate program status, risks, dependencies, decisions, and recommendations clearly across business, engineering, data, and leadership stakeholders.

• Continuously improve operations by simplifying processes, reducing manual effort, increasing automation, standardizing data and business rules, and developing repeatable solutions that scale with CO+I growth.

Qualifications

Required/Minimum Qualifications:

• Bachelor’s Degree in Business, Operations, Finance, Information Systems, or related field AND 4+ years of experience in program management, business operations, process management, process improvement, or equivalent experience.

Preferred/Additional Qualifications:

• 4+ years of experience in business program management, business operations, process improvement, reporting and analytics, or related experience.

• Experience supporting procurement, contracting, purchase order, financial, or other large-scale operational processes.

• Experience working with enterprise business systems and integrated processes

• Experience with Power BI or similar business intelligence and reporting solutions and using data to identify trends and influence business decisions.

• Experience defining and governing operational KPIs, SLAs, OKRs, and executive reporting.

• Experience managing cross-functional programs involving multiple business and technical stakeholders and competing priorities.

• Demonstrated ability to translate business and operational needs into process, system, data, or reporting requirement.

• Experience using data and analytical problem solving to identify operational issues and support business decision-making.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

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Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)