Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to support end users through hands-on technical assistance and responsive service. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving desktop and system issues, guiding users through technical challenges, and maintaining a reliable computing environment. The role focuses on day-to-day support across Microsoft Windows platforms while ensuring service requests are handled accurately and efficiently.

Responsibilities:

• Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization.

• Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service.

• Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution.

• Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance.

• Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive.

• Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams.

• Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations. Requirements • Experience providing help desk, desktop support, or technical support in a support-focused environment.

• Working knowledge of Active Directory for basic user and account support tasks.

• Hands-on experience supporting Microsoft Windows, including Windows 10 troubleshooting.

• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

• Familiarity with service desk ticketing processes and accurate documentation practices.

• Strong communication skills with the ability to assist users in a clear, effective manner.

• Ability to manage multiple support requests while maintaining attention to detail and follow-through. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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