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IT End User Support Technician

Alorica

Northgate AlabangJobSeen todaySeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Northgate Alabang
Work Authorization
Not specified

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Job overview

The IT End User Support Technician role includes documenting and updating records, understanding the programs and procedures needed for the job, generating fees and identifying opportunities to upsell, and representing the brand. The posting highly prefers a high school diploma or equivalent experience, along with service motivation, analytical problem-solving, PC proficiency, attention to detail, listening and interpersonal skills, adaptability, and strong oral and written communication.

Skills & qualifications

RequiredNice to have

Skills

Service MotivationAnalytical ThinkingProblem SolvingPC ProficiencyAttention to DetailCustomer AssistanceActive ListeningMultitaskingInterpersonal SkillsAdaptabilityOral CommunicationWritten Communication

Qualifications

High School Diploma or Equivalent Experience

Full job description

MAIN RESPONSIBILITIES:

  • Accurately document and update records in required systems

  • Understand all programs, systems, and procedures necessary to perform the job effectively

  • Generate fees and up-sell wherever possible

  • Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

  • High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

  • Ability to remain highly motivated in a service environment

  • Analytical thinker and problem solver

  • PC proficiency

  • Attention to detail and quality-oriented

  • Highly energetic with motivation to assist Customers and other team members

  • Active listening skills

  • Multi-task oriented

  • Excellent listening and interpersonal skills

  • Confident and positive attitude

  • Adaptive to change

  • Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

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