Sales Team Leader

Latham, New York, United States of America

Full time

R118746

Dealership:L0367 Ford of Latham

Ford of Latham

We are interested in meeting candidates with customer-focused backgrounds in hospitality, retail, and business-to-business sales. In fact, candidates with experience in the hospitality and service industries have been extraordinarily successful in automotive retail! This includes cell phone sales, industrial or manufacturing sales, insurance sales, bartenders, restaurant servers, rental car associates, etc. With ambition, some training, and a strong focus on providing the best-in-class customer experience, you will be closing deals in no time!

*****No experience is necessary - We are committed to growing our company and Growing our People!

Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company with over 300 dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

We are committed to growing our company and Growing our People!

You will report to the General Sales Manager.

This is an on-site position located in Latham, NY.

What You'll Do

• Sales Process Management

• Ensure vehicles sales goals are attained by holding team of Sales Representatives accountable to Lithia sales process and customer experience.

• Manage daily activity of the specified sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.

• Ensure specified salespeople are engaging directly with the customer. When there isn't enough coverage, engages directly with customer themselves.

• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.

• Sales Staff Recruiting, Training and Development

• Train the sales team staff daily. Use meeting-in-a-box, role-play, storyboards, product demonstrations, and product quizzes to achieve this. This training ensures all are well versed in the sales process and manufacturer product knowledge.

• Develop effective sales team staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.

• Customer Engagement

• Ensure all customers greeted promptly in a professionally and friendly manner.

• Address and resolve customer concerns promptly and professionally.

• Assist team of Sales Representatives with customers when needed in order to ensure sale of vehicle.

• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.

• Track ad sourcing by communicating with customers to identify what brought them to the store.

What You'll Bring

• Strong attention to detail

• Sense of urgency

• Excellent communication

• Typing – ability to type efficiently

• Mathematics – ability to use mathematics to solve problems.

• Basic computer skills

• Acceptable driving record and a valid driver's license in your state of residence

Est. Annual Earnings range from: $48,000.00 - $100,000.000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!