Business Risk and Controls Advisor Lead

San Antonio Home Office I

Tampa Campus

Charlotte, NC - CENTS

Phoenix Campus (Main)

Full time

R0121906

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Senior level individual contributor with deep operational risk expertise including risk strategies and program development, strong business acumen, and the ability to independently influence and challenge the norm.

As a dedicated Business Risk and Controls Advisor Lead, you will promote risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Directs and oversees multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Function or Line of Business Third Party Governance, or quality governance.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Designs solutions for unanswered business questions and anticipate future business needs.

• Directs, organizes and oversees action plans designed to enhance governance practices in alignment with risk and compliance frameworks.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Manages the most complex projects involving cross-functional areas within the first line of defense.

• Defines and outlines new approaches to problem resolution and leads project team from concept through implementation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and escalate issues and findings to appropriate stakeholders.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 years of experience supporting risk-related, compliance related, or business control design activities; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities.

What sets you apart:

• Demonstrated ability to effectively challenge assumptions, ask insightful questions, engage in candid risk discussions, and influence decision-making across stakeholders.

• Experience monitoring risks, controls, issues, processes, data, and regulatory requirements to recognize patterns, relationships, and potential concerns that may not be obvious when viewed separately.

• Strong ability to translate complex risk and business concepts into concise, meaningful narratives that help leaders focus on what matters most and determine the appropriate course of action.

• Strong critical thinking and problem-solving skills, with the ability to challenge assumptions, assess complex situations, and drive effective solutions in the absence of clear guidance.

• Demonstrated passion for innovation and continuous improvement, proactively challenging traditional approaches and harnessing data, automation, advanced analytics, and AI-driven capabilities to strengthen risk insights, improve decision-making, and drive more effective risk management outcomes.

• Proven ability to advance third-party risk management capabilities, with a strong focus on enhancing affiliate risk oversight, strengthening governance frameworks, and ensuring consistent risk transparency across the enterprise.

• Demonstrated commitment to continuous improvement, driving innovative and scalable solutions that enhance operational efficiency, strengthen governance, and provide more effective monitoring and oversight of affiliate risk.

Compensation range: The salary range for this position is: $127,310 - $236,250 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.