Collections Specialist

Description We are looking for a Collections Specialist to support receivables operations and deliver responsive service to customers in Chicago, Illinois. This contract opportunity is well suited for someone who can balance account follow-up, payment resolution, and day-to-day communication with accuracy and care. The position is fully onsite and offers the chance to contribute to a mission-driven organization in the museum and cultural space.

Responsibilities:

• Monitor outstanding balances and follow up with customers to secure timely payment while maintaining positive working relationships.

• Review accounts receivable activity, research discrepancies, and work toward prompt resolution of billing or payment issues.

• Respond to customer inquiries related to invoices, account status, and payment arrangements with clear and courteous communication.

• Maintain accurate collection notes, account updates, and supporting documentation within internal records and tracking systems.

• Coordinate with internal teams to address account concerns, reconcile open items, and improve the flow of receivables information.

• Prepare routine aging updates and summarize collection progress for leadership or finance partners.

• Support daily onsite operations in Chicago, Illinois, ensuring consistent follow-through on assigned account portfolios. Requirements • Experience in collections, accounts receivable, or a closely related finance support role.

• Strong customer service skills with the ability to handle sensitive payment conversations professionally.

• Ability to investigate account issues, identify discrepancies, and take appropriate follow-up action.

• Clear written and verbal communication skills for working with customers and internal stakeholders.

• Strong attention to detail and accuracy in documenting account activity and payment status.

• Comfortable working in a fully onsite environment five days per week.

• Proficiency with standard business software and systems used for receivables tracking and account management.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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