Billing Operations Analyst

Major Duties Classification: Exempt/Non-Bargaining Position may be located remote. #LI-Remote Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Fiber is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. This position is responsible for auditing all invoices, correlating data, and resolving the root cause of issues across all business segments. Create daily/monthly/quarterly audits that focus on validating product pricing from Product Workbook, Contracts and/or Tariffs/BDS Service Guide. Accountabilities will include: recovery of $5M in cumulative new Monthly Billings from revenue assurance activities annually and managing cross department initiatives to achieve more accurate retail customer billing, fewer errors and reduction of monthly adjustments in all Billing Systems. Must be able to track and communicate open issues and report monthly progress on all items. Responsibilities Essential Duties & Responsibilities: - To perform this position, an individual must have exceptional technical and analytical skills combined with strong customer service and should enjoy solving problems - Identify and resolve billing problems that will recover $5M in new revenues annually. - 2nd Tier support for CARE billing issues and escalations. Engage with strategic customers to address billing concerns and ensure the customer's confidence to pay balances. - Effective management over submitted QCs to insure appropriate prioritization, accurate definition of financials/customers, and timely deployment - Technical lead in defining and performing UAT on new products - Coordinate process and generate accurate, auditable bill quality metrics each month in all Billing System - Ensures adherence to all Corporate Billing and Revenue Assurance Policies. - Provides input and implementation requirements on all new product or promotional initiatives as well as the retirement of products and contract implementation - Lead and/or assist in the development and assessment of billing process improvements and automation opportunities. - Work with the Regulatory department to ensure compliance with regulatory requirements - Assist in Billing Dispute Resolution - Track and manage Carrier AR, working with outside contractors to resolve issues - Carrier disputes and collections Knowledge, Skills & Abilities: - Knowledge of network lay out and interconnects between COs, POPs and COLOs - Exceptions analytic and technical trouble resolution of complex billing issues - The ability to work/lead team projects - Billing Support Systems, with emphasis on revenue enhancement, end user billing processes, including usage processing, rating, billing and formatting of printed invoices PRISM and Kenan experience is beneficial. - Proficient with data query and analytics tools to monitor billing and revenues - Must have SQL and data queries skills, Data360 a plus - Proficient with Microsoft Office, including Word, Excel, PowerPoint - Strong communication skills, excellent judgment, planning and organizational skills Qualifications Required Education & Experience: - Bachelor's degree or equivalent work experience - Minimum of 7 years' experience in Revenue Assurance methods and procedures management. - Minimum of 10 years knowledge of Billing Support Systems with emphasis on end user billing processes, - Must have SQL and data queries skills