Customer Identity & Access Management (CIAM) Senior Manager

We Are

Accenture Security helps organizations prepare, protect, detect, respond, and recover along with all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our client's needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people uses the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security, and managed service solutions to rethink the entire security lifecycle.

Do you have the deep functional and technical experience to help implement security solutions that align with our clients’ business objectives? Do you have the expertise to design and deliver solutions for establishing system user's credentials, and processes for applying those credentials to access enterprise systems and applications?

You Are

An accomplished CIAM leader with deep expertise in customer identity strategy, architecture, and delivery, ready to lead large-scale transformation programs for enterprise clients. You have a proven track record of shaping and delivering complex CIAM implementations—spanning registration, authentication, MFA and passwordless, consent management, and fraud prevention—while managing executive client relationships, leading onshore and offshore teams, and growing the business. You translate technical identity concepts into clear business outcomes for senior stakeholders and are passionate about developing talent.

The Work:

• Lead the design and delivery of CIAM solutions that transform how clients engage, authenticate, and protect their customers across digital channels

• Shape CIAM strategies, roadmaps, and target-state architectures, and oversee the design, build, testing, and production cutover of customer identity solutions to ensure the identity platform, applications, APIs, and fraud and risk services work together seamlessly

• Work with project teams, delivery leads, alliance partners, and client stakeholders to create stand-out customer identity offerings powered by leading CIAM platforms (e.g., Ping Identity, ForgeRock, Okta CIAM, Auth0, ForgeRock, Microsoft Entra B2B/B2C /External ID)

• Lead and develop multi-disciplinary onshore and offshore teams, managing program scope, budget, risk, and quality

• Develop strong relationships with client executives and serve as a trusted advisor on customer identity, security, and digital experience

• Make the business case for recommended CIAM investments, articulating value in terms of customer experience, conversion, fraud reduction, and operational efficiency

• Lead Accenture sales efforts, including opportunity shaping, solution development, proposals, SOWs, and client orals

• Continue to grow your CIAM technical and business expertise while contributing to practice growth through offering development, alliance partnerships, and thought leadership

• Be ready to rack up those air miles with weekly travel to client sites Monday through Thursday

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s what we need

• Minimum of 10 years of experience in Identity & Access Management, including at least 6 years of CIAM functional and technical experience

• Minimum of 6 years of experience end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

• Minimum of 6 years of experience leading CIAM programs or teams and configuration expertise in leading CIAM platforms, including but not limited to:

-Customer registration, login, profile, and account lifecycle management

-Risk-based authentication, fraud prevention, bot detection, and account takeover protection

-Authorization, consent, and preference management

-Identity orchestration, customer data migration, directory services, and API integration

-Federation and SSO using OAuth 2.0, OpenID Connect, and SAML

-MFA, passwordless, and passkey (FIDO2/WebAuthn) authentication

Professional Skills requirements

• Build strong client relationships and partner with organizations to reimagine their business through innovation

• Collaborate across diverse communities—including domain experts, engineers, and designers

• Communicate complex identity and security concepts clearly to executive and non-technical audiences

Bonus Points If:

• You have experience leading large, multi-disciplinary delivery teams, including onshore and offshore resources

• You have external client-facing consulting experience, including executive-level advisory work

• You have experience with fine-grained authorization, identity verification, identity orchestration, or fraud risk engine solutions

• You hold relevant certifications (e.g., Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 12/31/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $132,500 to $338,300Colorado $132,500 to $292,200Connecticut $132,500 to $292,200District of Columbia $141,100 to $311,200Illinois $122,700 to $292,200Maine $112,900 to $249,000Maryland $132,500 to $292,200Massachusetts $132,500 to $311,200Minnesota $132,500 to $292,200New York $122,700 to $338,300New Jersey $141,100 to $338,300Ohio $122,700 to $270,600Virginia $122,700 to $311,200Washington $141,100 to $311,200

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