Registration/Reception -- Patient Accounts
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Job overview
The Registration/Reception -- Patient Accounts role provides customer service through the hospital operator system and face-to-face interactions. It collects patient information and completes registrations, handles payments and account tasks, checks insurance eligibility, and obtains required signatures and documents. The role also supports census preparation, weekend paperwork, and hospital security procedures, with holiday rotation and evening or weekend coverage as needed.
Skills & qualifications
Skills
Qualifications
Full job description
**Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner. - Answer Operator phones and direct calls to the appropriate offices. - Print receipts and post payments to the correct accounts for all money received. - Balance cash drawer daily and prepare daily deposits. - Apply employee discounts and payroll deductions on patient accounts - Answer patient questions regarding bills and direct them to appropriate staff - Send invoices to doctors and other businesses for central supply and pharmacy - Collect, post/apply, and deposit all general ledger payments - Work holiday rotation and cover evening/weekend as needed - Perform other duties as directed by the director - Balance change bag in safe and weekend cash drawer - Scan and Index all payments and correspondence received - Enters complete and accurate information on the admission demographic record, during patient registration - Obtains signatures on medical and financial documents - Check insurance eligibility on each registration - Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room) - Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable - Prepare morning census and complete necessary paperwork on weekends - Secure and lock hospital doors after day & weekend shifts Education - High School graduate Experience - Customer service/Operator operations experience preferred ** Licenses/Certificate - None - Essential skills and experience: - Customer service experience - Excellent interpersonal and communication skills - Strong team player - Patient Registration - Time management - Basic computer proficiency - Ability to organize and manage multiple priorities ::: section :::
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