Administrator, Technology II

Title: Administrator, Technology II

Location: United States-Florida-Miami-Miami- Aircraft Services

Job Number: 18882

SUMMARY

AAR Airframe MRO – Miami, an industry-leading provider of aircraft maintenance, repair, and overhaul services and a supplier of airframe and engine parts, is seeking a Technology Administrator II to join our dynamic IT team. This hands-on role supports employees in both office and active hangar environments by resolving day-to-day hardware, software, access, application, and connectivity issues. The administrator will independently handle routine break/fix support and systems administration, support our industry-leading Paperless Taskcard Solution, contribute to technology improvements, and escalate complex issues when appropriate. Experience using approved AI-enabled tools to improve troubleshooting, documentation, and operational efficiency is valued.

AAR offers competitive pay, and a comprehensive benefit package. AAR is an equal opportunity employer and recognizes the value of a diverse workforce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide responsive technical support to employees in office and hangar environments, diagnosing and resolvingcommon hardware, software, account, application, printing, mobile-device, and connectivity issues.

• Administer and maintainassigned technologies, including Windows systems, Microsoft 365 services, endpoints, identity and accesstools, and virtualizedresources, followingestablished standards and seeking guidance for complex changes.

• Perform regular system updates, patches, and configurations to enhance system reliability and security.

• Support AAR’sindustry-leadingPaperlessTaskcard Solution and other business-critical applications by assistingusers, triaging incidents, documentingfindings, coordinatingwith application owners and vendors, and escalating issues whenneeded.

• Monitor system performance and proactively address issues to minimize downtime.

• Monitor and maintain backup and recovery solutions for assignedsystems and applications, perform routine recovery checks, and promptlyescalatefailures or risks.

• Diagnose and resolve break/fix incidents involving hardware, software, business applications, and network connectivitywithinestablished service expectations; communicatestatus to users, document actions taken, and escalatecomplex issues appropriately.

• Create and maintainaccurate support documentation, knowledge articles, system configurations, troubleshooting steps, and operationalprocedures; use approved AI-enabledtoolswhenappropriate and validate all generated content before use.

• Use approved AI-enabledtools to assist with troubleshooting, summarizetechnical information, identifyrecurring support patterns, draft documentation, and improve routine workflows whilefollowingcompanysecurity, privacy, and data-handling requirements.

• Actively participate in company’s Safety Management System (SMS) including reporting safety hazards and incidents encountered in daily operations; understand and promote the company safety policy.

• Ensure security, compliance, privacy, and best practices are being adhered to as required.

• Perform all other duties as directed.

Qualifications:

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Two to four years of experienceproviding end-user support and administering business technology in a Windows-basedenvironment. Experience in manufacturing, maintenance, aviation, or anotheroperationallydynamicenvironmentis a plus.

• Working knowledge of Windows endpoints and servers, identity and access management, Microsoft 365, networking fundamentals, and common IT support tools, with the ability to troubleshoot routine issues independently.

• Hands-on experiencesupporting Microsoft Entra ID, Microsoft Entra Connect, Microsoft 365, cloud services, and business applications, including routine account administration, incident triage, and user assistance.

• Working knowledge of Power Automate, PowerShell, Python, or similar tools for routine automation, along with experience using approved AI-assisted tools to support troubleshooting, draft or review scripts, summarize information, and improve productivity.

• Familiarity with storage solutions and networking protocols.

• Strong customer-service, problem-solving, and communication skills, including the ability to explaintechnical issues clearly, remain responsive in a fast-pacedenvironment, and recognizewhenescalationisrequired.

• Relevant certifications (e.g., MCSE, VCP) are a plus.

REQUIREMENTS:

• Commitment to company values and ethics

• Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately.

• Motivation: must maintain a positive attitude and strong work energy

• Communication: excellent interpersonal and oral and written communication skills

• Organization: very detail oriented and always comes prepared

• Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities

• Teamwork: Collaborate effectively with local employees, operations teams, application owners, vendors, and the broader IT organization. Participate as an active member of the wider IT community supporting other MRO locations across the Americas and the corporation’s operations globally; share and absorb knowledge and provide guidance to less-experienced team members when appropriate.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is both an office setting and active hangar floor. Candidates should be able to adapt to a traditional business environment.

If you are a customer-focused technology professional who enjoys solving problems in a fast-paced aerospace environment, we invite you to apply. Join us in supporting our employees, our Paperless Taskcard Solution, and the reliable technology services that help keep maintenance operations moving.

Job Type: Full-time

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.