Service Writer

Firematic Supply Company

Flemington, NJFull-time$27–40/hrSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation

$27–40/hr

Location

Flemington, NJ

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Firematic Supply Company is seeking an experienced, organized Service Writer to connect customers with the service department for refuse trucks and heavy-duty equipment. The role documents repairs and maintenance, communicates with customers and technicians, and helps keep shop operations efficient. The Service Writer also provides estimates, coordinates service work, tracks job progress, and supports accurate work-order closeout.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceWork Order ManagementCommunicationOrganizationService Management SoftwareAcumaticaCustomer Relationship ManagementAccuracy

Qualifications

Service Writer or Related Experience

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Assistance

Full job description

About the Role

We are seeking an experienced and organized Service Writer to join our team The Service Writer acts as the bridge between our customers and the service department, ensuring repairs and maintenance for refuse trucks and heavy-duty equipment are documented accurately, communicated clearly, and completed on time. This role is vital for delivering excellent customer service while keeping shop operations efficient and profitable.

Key Responsibilities

Greet and assist customers in person and over the phone regarding service needs.
Write and open work orders, accurately documenting customer concerns, equipment information, and repair requests.
Communicate clearly with technicians to ensure proper diagnosis and repair.
Review completed jobs for accuracy in labor, parts, and warranty claims before closing work orders.
Provide estimates and obtain customer approvals prior to work being completed.
Coordinate scheduling, dispatch, and follow-up for service work.
Maintain service records, customer files, and warranty documentation.
Track repair progress and keep customers updated on job status.
Assist in upselling additional services or preventive maintenance where appropriate.

Requirements

Prior experience as a Service Writer, Service Advisor, or related role in heavy-duty trucks, equipment, or automotive repair.
Strong organizational and communication skills.
Ability to work in a fast-paced environment while maintaining accuracy.
Proficiency with service/order management software (knowledge of Acumatica or similar systems a plus).
Customer-first mindset with professional phone and in-person demeanor.

Compensation & Benefits