Personal Banker 46330)
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Job overview
The Personal Banker connects current and prospective customers with Landmark National Bank products and services, provides prompt and confidential customer service, and builds customer relationships. The role handles account and consumer loan requests, debit cards, online banking support, wires, and related clerical work. It also promotes bank services, follows regulatory procedures, participates in team and culture activities, and represents the bank in the community.
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Full job description
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13652128 HOW YOU'LL CONNECT Serves as the essential link in delivering the Landmark National Bank commitment*To be champions and catalysts for our communities.Connects customers to products and services to support customer and bank success. Delivers customer-focused service that goes beyond prompt, accurate, and confidential transactions to also include a positive, friendly approach to building customer relationships. Works in an environment where individuals are trusted to work independently and as part of a productive, successful team. Models Landmark National Bank core values and assists with mentoring fellow associates. Provides efficient, safe, and confidential service to customers and follows all compliance requirements and procedures. Extends work into the local community by assisting with bank promotional activities. Promotes all bank products and services using a proven format while drawing from basic knowledge of all bank services and advanced knowledge of all retail accounts and services. Serves the bank by conducting clerical duties. WHAT YOU WILL DO - Serve as a connection between customers and Landmark National Bank by representing bank products and services to current and prospective customers and relaying customer questions and concerns to promote mutual success. - Provide excellent customer service by demonstrating the Landmark National Bank commitmentTo be champions and catalysts for our communities,*which begins with greeting all customers and guests with a smile and addressing customer needs with prompt and accurate information and resolutions for customer concerns. - Develop and maintain positive relationships with all customers and your team of bank associates. - Support customer and Landmark National Bank success by promptly, accurately, and confidentially completing the delivery of bank products and services including, but not limited to accepting, inputting, and closing consumer loan requests, opening and maintaining accounts, data entry, issuing debit cards, resetting online banking passwords, initiating wires, and completing second day checklists. - Accountable for implementing all regulatory requirements and procedures. - Utilize a 7 Step Conversation to promote bank products and services, including role play, completing Weekly Checklist and Needs Solved Sheets. - Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, and Celebration events. - Manage professional improvement through the utilization of the Quarterly Job Progress Planand consistently meet Minimum, Target and Optimum levels of performance. - Represent the bank well in the community. - Performs other duties and projects as assigned.
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