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Associate Help Desk Support Technician

Sanford Health

Sioux Falls, SDFull-time$19–30.5/hrSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
$19–30.5/hr
Location
Sioux Falls, SD
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Sanford Health’s Associate Help Desk Support Technicians provide front-line technical support to patients and employees. They assist Sanford MyChart patients with login and technical issues, reset employee passwords, troubleshoot using knowledge resources, and escalate unresolved issues to next-level support. The role also identifies possible improvements to the customer experience and includes ongoing training and development, including certification, to prepare technicians for next-level support and advancement.

Skills & qualifications

RequiredNice to have

Skills

Technical SupportPassword ResetsLogin AssistanceTroubleshootingCustomer Service

Qualifications

High School Diploma or EquivalentAssociate's Degree in Technology

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Business Center Building Location: Sioux Falls, SD Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $19.00 - $30.50

Job Summary

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications

High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0277482 Job Function: Information Technology Featured: No

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