Associate Customer Success Manager, OOH Advertising

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Job Description We're hiring an Associate Customer Success Manager to join the team for our T-Ads SaaS product that has automated the workflow for buying and selling traditional OOH, unlocking immeasurable time savings and powering hundreds of millions of dollars in OOH spend. This role assists in nurturing and enhancing customer relationships by focusing on understanding customer needs and facilitating their satisfaction with our advertising services, which impacts customer retention and loyalty. This role involves collaborating with internal teams to help tailor solutions that address specific customer requirements. By proactively addressing customer issues and leveraging insights into customer usage patterns, the T-Ads Customer Success Manager contributes to T-Ads OOH business growth and success.Job Responsibilities: * Develop and maintain strong relationships with customers to understand their needs and ensure satisfaction with advertising services. * Collaborate with internal teams to tailor advertising solutions that meet specific customer requirements. * Proactively address customer issues and concerns to enhance their overall experience. * Analyze customer usage patterns and feedback to identify opportunities for improvement and growth. * Provide training and support to customers on the effective use of T-Mobile's advertising services. * Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn. * Prepare reports on customer feedback and usage trends to share with internal stakeholders. * Participates in other duties or projects as assigned by business management as needed. Education and Work Experience: * Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) * Acceptable areas of study include Business Administration, Marketing, Operations Management, or related field (Required) * 2-4 years Experience in customer success or account management within the advertising or technology industry (Required) Knowledges, Skills, and Abilities: * Business Management (Required) * Communication (Required) * Customer Communications (Required) * Customer Problem Solving (Required) * Customer Relationship Management (CRM) (Required) * Customer Success Management (CSM) (Required) * Data Analysis (Required) * Project Management (Required) * Strategic Thinking (Required) * At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No): NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoTotal Target Cash Earnings Opportunity: $66,440 - $132,880National Base Pay Range: $60,400 - $120,800The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus,