Manager of Mobility & Customer Experience

Job Description

Day-to-Day:

• Manage RTD’s accessible transportation services, ADA programs, and alternative mobility initiatives
• Lead, develop, coach, and evaluate assigned staff
• Oversee directly operated and third-party ADA services for regulatory and contractual compliance
• Manage ADA paratransit eligibility determinations and appeals
• Monitor changing ADA regulations, federal guidance, and accessibility requirements
• Lead RTD’s Access Advisory Committee and regional coordinated transportation planning efforts
• Investigate and resolve accessibility-related customer complaints and inquiries
• Oversee reasonable accommodations and assistive-device purchases or leases
• Help resolve employee disability accommodation concerns and grievances
• Train management and staff on ADA requirements and the needs of passengers with disabilities
• Review construction and renovation plans for ADA accessibility compliance
• Conduct audits and maintain statistical and narrative reporting on ADA activities
• Develop departmental processes, procedures, policies, budgets, and performance objectives
• Manage contracts and coordinate programs across departments and external partners
• Identify innovative ways to improve RTD’s accessible transportation services
• Prepare reports, correspondence, proposals, and recommendations
• Represent RTD at public meetings and with regional/community partners

Job Description: Insight Global is seeking a Mobility Manager for a top public transportation client in Stockton, CA. This permanent leadership opportunity will oversee ADA accessibility services, paratransit programs, alternative mobility initiatives, and the teams responsible for delivering them. The Mobility Manager will ensure regulatory and contract compliance, lead ADA eligibility and accessibility initiatives, partner with community and regional stakeholders, develop staff, and identify innovative ways to improve accessible transportation services. This is an excellent opportunity for an experienced transit accessibility leader to have a direct impact on mobility and service delivery across the region.

Skills and Requirements

Must-Haves:

• 7+ years of progressively responsible experience managing public transit accessibility service programs o 3+ years of supervisory or management experience o Strong knowledge of ADA transportation requirements and Sections 503/504 of the Rehabilitation Act o Experience with paratransit/demand-response operations, including service delivery, eligibility criteria, and certification o Ability to interpret and apply complex ADA laws, regulations, guidelines, and compliance requirements o Knowledge of accessibility accommodations, assistive devices, and mobility needs o Strong contract compliance and vendor/third-party service oversight experience

• Bachelor’s degree in business administration, Public Administration, Communications, Sociology, or closely related field, OR equivalent additional relevant experience Plusses:

• Experience working directly for a public transit agency

• Government/public-sector experience

Compensation: $120K to $150K annually Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].