Nurse Care Manager, Psychiatric Services

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Nurse Care Manager

Program Psychiatric Services

Schedule: Monday – Friday, 9:00am - 5:00pm

Salary: $120,000

Program Overview:

The Nurse Care Manager, Psychiatric Services reports to the Medical Director of Psychiatric Services. Collaborates with interdisciplinary team including Primary Care, Drug User Health, Nursing, PEQA/QA, and Healthcare Operations.

Essential Duties and Responsibilities:

The essential duties of the Nurse Care Manager, Psychiatric Services include but are not limited to the following activities:

Clinical

• Meets with new clients to review and document psychiatric and medical history and assess learning needs and social determinants of health metrics as they relate to psychiatry

• Attends high risk and interdisciplinary meetings at specific sites

• Provides counseling and education for clients about their care plan and healthcare options

• Provides care management support for psychiatric clients, including triage of and assistance with psychiatric or pharmacy issues that arise in between appointments

• Collaborates with psychiatry, nursing, primary care and drug user health programs at the assigned sites

• Provides care coordination with EMS, hospitals, and higher levels of care (ACT, IMT, SOS, Co-response teams)

• Provides clinical support and training to clinical and non-clinical staff

• Facilitates referrals to community-based counseling, and other community-based resources to address social determinants of health.

• Documents patient interactions in the Electronic Health Record

• Outreaches clients after incidents in shelter or housing as well as outreach those who may be symptomatic and have difficulty attending appts

• Support clients who may be hospitalized with care coordination and transition back to the community

• Participate in weekly supervision

• Coordinate with Program staff to support psychiatric needs of clients

• Administer LAIs as needed

• Supports new projects as indicated within scope of license

Quality Assurance

• Assists in development of quality assurance measures

• Assists and supports Medical Director, CQI Project Manager with chart reviews and clinical data review

• Work with QA team to ensure proper documentation in EMR and support any changes to specific workflows

• Support building out new workflows and utilizing proper templates for data collection in the electronic health record

• Participate in meetings with QA department to review metrics

This role will travel as needed to support Psychiatric services and training at all PRI locations.

Qualifications:

• New York State RN License

• BLS Certification

• 2-3 years of experience working as a registered nurse.

• Working in community settings with people experiencing serious mental illness and people experiencing homelessness.

• Must have excellent oral and written skills.

• Must have the ability to work independently, prioritize tasks, and coordinate schedules, including at different locations.

• Must have the ability to interface with clients and staff with a broad range of socioeconomic and cultural backgrounds.

• Must have knowledge of Microsoft Office, especially Word and Excel. Knowledge of eClinicalWorks is a plus.

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.