IT Support Center Specialist-Information Technology Department

View Job Posting and Apply Here: https://psdschools.schoolspring.com/?jobid=5964158{rel="noopener noreferrer" target="_blank"} ----------- View Job Description Here{rel="noopener noreferrer" target="_blank"} *Information specific to this position: ** Pay Range: $20.37-$22.81/hour (min -- 12% above min based on qualifications and experience) ** ** Hours/day: 8 ** ** Work calendar days: 260 ** ** Duration of position: Ongoing ** ** *Benefits include: Health insurance, dental insurance, life insurance, PERA retirement, paid time off, short and long term disability, access to employee walk-in clinic, as well as other optional benefit elections. ** SUMMARY: Responsible for serving as the first point of contact for district staff seeking technical assistance. This entry-level position supports intake across approved communication channels, gathers essential information, performs basic troubleshooting, and routes tickets to the appropriate team using strong customer service skills, clear documentation, and effective use of district knowledge resources. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Serve as the initial point of contact for all technology support requests via phone and approved digital channels. Provide timely, high-quality, and customer-focused service. Perform basic troubleshooting and route unresolved issues to the appropriate team or technician. 2. Accurately log all support requests, issue details, troubleshooting steps, and resolutions using the district's ticketing system. Ensure timely updates and follow-ups with end users. 3. Leverage existing knowledge articles and resources when assisting users. Identify common questions or knowledge gaps and contribute to the development or improvement of internal documentation. 4. Participate in technical team meetings and training sessions. Share relevant updates and contribute to discussions about improvements to support processes. 5. Actively participate in onboarding, mentoring, and professional development opportunities to strengthen technical and communication skills. Demonstrate a commitment to continuous learning. 6. Pursue continuous professional development by staying updated on district technology standards, industry trends, and emerging skills, while embracing challenges and maintaining a growth mindset. 7. Perform other duties as assigned. EDUCATION AND RELATED WORK EXPERIENCE: ** - High school diploma or GED required - Two years of experience in a customer service, call center, or school/district support environment is required LICENSES, REGISTRATIONS or CERTIFICATIONS: ** - Criminal background check required for hire • - Valid US driver's license Pay range listed above is for employees newly hired to PSD (existing employees please refer to the pay range on the appropriate salary schedule). PSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended. ** ** Poudre School District is dedicated to affirming respect, compassion, and acceptance for all, and we celebrate diversity with regard to all backgrounds and identiti s. We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. We are an equal opportunity employer committed to building inclusive work environments with employees who reflect our students and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. PSD is committed to finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply! If you have a mental or physical impairment which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations during any portion of the application process, including testing and/or interviews, please contact us at [email protected]{rel="noopener noreferrer" target="_blank"}. If requesting testing and/or interview accommodations, you must contact us at least three (3) working days before the interview or test date. Please Note: This posting is set to expire after 30 days, but you can view the most up-to-date status and apply directly through our job board here: https://psdschools.schoolspring.com/?jobid=5964158{rel="noopener noreferrer" target="_blank"} Applications directly through Handshake will not be reviewed. Questions regarding this posting can be directed to [email protected]{rel="noopener noreferrer" target="_blank"}.