Program Manager, WW Returns & Recommerce, WW Returns & Recommerce

Description

Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.

We are seeking a Program Manager to drive the launch and worldwide rollout of a new external-facing product portfolio. You will move a continuous pipeline of product launches, partner integrations, and marketplace expansions from ready-to-launch through pilot, GA, and worldwide scale — directly increasing the volume of capabilities in customers' hands.

As launch and integration volume grows across the 2027 portfolio, this role scales with that activity. Your output is measured in launches delivered, partner integrations completed, and marketplaces enabled — with monthly productivity tracked against launches per PgM. You will work alongside product and engineering leaders who define capabilities, converting their roadmaps into executed, live-in-region launches.

You will operate across multiple concurrent launch workstreams, coordinating UAT, instrumentation, KPI monitoring during rollout, merchant/partner onboarding, and launch documentation. This role requires strong program management fundamentals, launch-execution discipline, and comfort operating across teams in a fast-paced, ambiguous environment.

Key job responsibilities

Key job responsibilities,

Drive product launches from ready-to-launch through worldwide rollout — own launch execution across a portfolio of new external-facing returns capabilities and pilots, moving each from pilot to GA to worldwide scale.

Own launch readiness, quality gates, and post-launch KPIs — coordinate UAT, instrumentation, and go/no-go criteria so each launch meets bar, then monitor customer-facing and operational metrics during rollout and initiate corrective action to protect adoption.

Deliver merchant and partner integrations at volume — manage the end-to-end onboarding and API integration experience for external partners and client applications, tracking readiness and clearing blockers to increase completed integrations.

Run the launch pipeline across concurrent workstreams — prioritize competing launches, set and communicate realistic timelines, and manage dependencies across engineering, product, BD, and operations in a fast-paced, ambiguous environment.

Scale proven launches across WW marketplaces and improve throughput over time — sequence and execute marketplace expansions, capture repeatable launch mechanics, and drive measurable productivity gains (reduced cycle time per launch) as launch volume grows

A day in the life

You will work closely with engineering, design, and partner teams to define and deliver product capabilities and customer-facing experiences. You will engage with external partners and internal stakeholders to understand requirements, prioritize features, and ensure successful integrations. You will balance short-term delivery with long-term product scalability, continuously improving the product based on data and customer feedback.

About the team

We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.

Basic Qualifications

• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

• 2+ years of program or project management experience

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines

Preferred Qualifications

• Experience in a highly analytical, results-oriented environment with cross functional interactions

• Master's degree or equivalent

• Knowledge of SQL

• Experience working in an analytical environment with cross-functional teams

• Experience with Six Sigma tools and Lean techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually