Product Owner, Reservations

How you'll help us Keep Climbing (overview & key responsibilities)

Now is an exciting time to be part of Delta's Reservations and Care Experience Design & Technology team as we redefine customer and employee experiences by setting new technology standards. This role will help bring AI-enabled and automation capabilities to life in our Customer Engagement Centers. Delta's Reservations Experience Design & Technology team is seeking a hands-on Product Owner to lead day-to-day product delivery, translate business needs into build-ready requirements, and partner closely with Information Technology squads to deliver measurable improvements.

• Own and prioritize the sprint backlog for AI and automation products, balancing customer, employee, business, and technical needs.

• Translate product goals, business needs, and user feedback into clear features, user stories, acceptance criteria, and test scenarios that development teams can execute.

• Take direct ownership of story writing and refinement, ensuring requirements clearly describe the expected functionality, user value, dependencies, and definition of done.

• Lead and actively participate in agile ceremonies, including backlog refinement, sprint planning, daily standups, sprint reviews and demos, and retrospectives.

• Collaborate with Product Managers, stakeholders, designers, analysts, and Information Technology teams to understand business problems, refine requirements, validate proposed solutions, and remove ambiguity.

• Monitor product performance, adoption, and quality data, identify improvement opportunities, and use evidence to support backlog prioritization and continuous product improvement.

• Develop tactical plans that create a safety-conscious environment and support employee safety and wellbeing.

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Proven experience as a Product Owner or in a similar delivery-focused role within a dynamic agile environment.

• Demonstrated experience writing and refining features, user stories, acceptance criteria, and test scenarios for digital products.

• Strong working knowledge of agile practices and principles, including backlog management, prioritization, sprint planning, refinement, reviews, and retrospectives.

• Ability to convert vague or evolving business needs into clear, build-ready requirements and make timely delivery decisions.

• Ability to work directly with development teams, provide rapid feedback, resolve requirement questions, and accept completed work against defined criteria.

• Analytical and practical problem-solving skills, with the ability to use data to identify issues and support prioritization decisions.

What will give you a competitive edge (preferred qualifications)

• Ability to connect product vision to measurable outcomes and recommend strategic priorities using customer insights, operational data, feasibility, and value.

• Experience defining product OKRs, KPIs, value-realization measures, or an end-to-end metrics strategy.

• Experience with AI, machine learning, automation, conversational AI, or other emerging digital capabilities.

• Working knowledge of Excel, SQL, Power BI, Tableau, or similar analytical tools, including the ability to interpret AI or automation process and performance data.

• Experience with digital.ai Agility/VersionOne, Aha!, or Jira.

• Experience in programming or software development.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here