Research Help Desk Analyst

COOLSOFT

Raleigh, NC · HybridContract / TemporarySeen todaySeen in employer's feed today

Raleigh, NCHybridContract / TemporaryNo compensation foundSeen todaySeen in employer's feed today

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At a glance

Compensation

No compensation found

Location

Raleigh, NCHybrid

Schedule

Contract / Temporary

Work Authorization

Not specified

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Job overview

The Configuration Analyst assists with provisioning and troubleshooting user accounts and issues related to North Carolina Identity Management (NCID) in production and training environments for PATH NC. The role helps users understand and enroll in multi-factor authentication, works with state and county systems administrators through the ServiceNow ticketing system, and grants users access to export PATH NC reports.

Skills & qualifications

RequiredNice to have

Skills

Browser-Based ApplicationsResearchApplication SupportHelp DeskSystem Issue AnalysisSystem Issue InterpretationOral CommunicationWritten CommunicationTelephone Etiquette

Full job description

Research Help Desk Analyst

(Jobs in Raleigh, NC)

Requirement id 159276

Job title Analyst

Job location in Raleigh, NC

Skills required Browser Based Application, Research, Application Support, Help Desk

Open Date 08-Oct-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: Browser Based Application, Research, Application Support, Help Desk

Start date : 10/5/2026

End Date : 10/04/2027

Submission deadline : 10/08/2026

Client Info : NCDHHS-NCFAST

Note:

Work Arrangement: Hybrid
Agency Interview Type: Webcam Interview Only

Description:

The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC. This position will assist users with understanding multi faction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from PATH NC. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159276 while calling.

EOE Protected Veterans/Disability

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