Health Benefits Representative - Hybrid

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: The Health Benefits Representative supports client retention by providing issue resolution and information to existing accounts throughout the life of the account. They will work independently to solve problems and resolve issues for existing business. This is a customer facing position and will require building strong relationships with plan sponsors and members.

Key Responsibilities

• Handling member inquiries including customer service issues, benefits, and policy administration.

• Responding to customers’ requests for claim resolution, plan design changes, and benefit questions and clarifications.

• This is a hybrid office position in Fort Meyers or Plantation Florida that will require travel to multiple plan sponsor locations across Lee County to conduct open enrollment meetings, new hire orientations, in-person concierge customer service and issue resolution, participate in employee health fairs, as well as community and plan sponsor events.

Required Qualifications

• 1-2 years of experience in the health insurance industry.

• Must be comfortable traveling to assigned worksites within Lee County while following health and safety measures.

• Proficient with Microsoft Office (Outlook, Teams, Word, Excel).

• Florida Health, Life and Variable Annuity Insurance License, as required by state law (May be obtained in 120 days of hire date).

Preferred Qualifications

• Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, account management, healthcare RFPs, and knowledge of administrative operations.

• Strong oral and written communication skills.

• Presentation skills with the ability to modify communication delivery based on audience.

• Exceptional relationship-building skills both internally and externally.

• Associates degree.

Education

• High School diploma or G.E.D.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.