PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046053M)

Are you ready to help Alaskans access one of our state's more important benefits? The Department of Revenue, Permanent Fund Dividend Division, is recruiting for multiple PFD Technician 1/2 positions in Juneau! Come join our team and help keep Alaska's PFD running strong!

This position is open to Alaska Residents only. Please visit https://doa.alaska.gov/dop/recruitment/alaskaRes/ to determine if you qualify.

What You Will Be Doing: The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the program's governing Statutes and Regulations. This position spends most of the day interacting with Alaska's diverse population, making sure everyone gets the assistance they need.

Mission and Values/Culture: The Permanent Fund Dividend Division is committed to administering the PFD program with integrity, ensuring all eligible Alaskans receive timely dividends, fraud is addressed, and all stakeholders are treated with respect. Our team culture emphasizes collaboration, professionalism, and clear, respectful communication with the public. PFD Technicians play a key role in upholding this mission by supporting Alaskans, applying statutes and regulations accurately, and contributing positively to a supportive, growth-focused work environment.

Benefits of Joining Our Team: The State of Alaska provides a comprehensive benefits package designed to support employee well-being and work–life balance. Benefits include a consistent Monday - Friday schedule from 8:00 a.m. to 4:30 p.m., 12 paid holidays, strong retirement options with free retirement planning, medical, dental, vision, and life insurance coverage, and 157.5 hours of annual leave, with increases after two years of service. Telework opportunities may be available upon completion of probation.

The Working Environment You Can Expect: Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau, close to shopping, dining, hiking trails, and the waterfront. The workspace features an open-floor design that brings in natural light and supports a welcoming atmosphere. The Permanent Fund Dividend team is a collaborative workgroup that welcomes ideas and promotes professional development.

Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attention to detail.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecsIf you can imagine yourself in this role, we encourage you to apply! PFD Technician 1 High school graduation or GED And Six months of journey level clerical work.

PFD Technician 2 High school graduation or GED And either The successful completion of the PFD Tech 1 flexible training plan criteria OR One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer. OR Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.PLEASE READ THE FOLLOWING CAREFULLY

DISCLOSURE OF PRIOR STATE EMPLOYMENT All employment with the State of Alaska, including but not limited to full-time, part-time, seasonal, temporary, on-call, etc. positions must be disclosed in your application. Failure to provide this information may result in the disqualification of your application.

REQUIRED OF ALL APPLICANTS At the time of the interview, please ensure that you provide the following materials:

• List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.

• Last two (2) performance evaluations. If unavailable, supervisory letters of recommendation can be substituted.

BACKGROUND CHECK The ability to pass all required state and federal background checks, including any criminal history or security clearance screenings mandated by law, regulation, or departmental policy.

BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curriculum at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and competencies are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

FLEXIBLY STAFFED This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected]

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword For specific information in reference to the position please contact the hiring manager at:

Christina Strahm, PFD Specialist 1 Email: [email protected] Phone Number: 907-500-0305