Enrollment Coordinator

Syracuse University's D'Aniello Institute for Veterans and Military Families (IVMF) provides an exceptional, participant-centered experience to military-connected individuals seeking career training, education, entrepreneurship, and related services. This position is a front-door point of contact who helps each individual identify the right next step across IVMF's programs.

Working from person-centered discovery, the incumbent identifies an individual's goals, eligibility, readiness, timing, and constraints; explains relevant IVMF pathways accurately; recommends a primary next step while keeping appropriate future options open; supports the application and enrollment; documents the interaction in the CRM; and completes a warm handoff with clear ownership so that no inquiry becomes a dead end. The role supports the participant journey from initial inquiry as well as possibly re-entry into another IVMF program. This position works in a high-volume operation built on brief, meaningful human touchpoints and accurate documentation.

This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.