IT Desktop Support
Dubuque, IAFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
McCoy Group is hiring a Desktop Support Specialist for its Dubuque, Iowa office. The role provides front-line technical assistance to computer users, supports hardware and software, and assists senior IT staff with device configuration. It also involves documenting user requirements and configuring, installing, and testing network components. Occasional travel throughout Iowa, Wisconsin, Illinois, and Minnesota is expected.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
IT Desktop Support
McCoy Group
1 Positions
ID: 96436
Posted On 10/06/2026
Job Overview
McCoy Group, parent company of Truck Country, Foodliner/Quest Liner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our office in Dubuque, Iowa.
Overview of the position
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Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
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Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
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Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
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Consult with users, identifying and documenting system requirements/specifications
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Perform onsite configuration, installation, testing and documentation of network components
Requirements
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Strong problem solving and troubleshooting skills
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Excellent interpersonal and communication skills
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Outstanding Customer Service, creating positive experiences in every interaction with users
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Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
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Knowledge of Windows Server/Active Directory a plus
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Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
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Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience
Full benefit package, including health, dental & vision insurance. 401(k). Paid vacation & holidays.
Please apply online at www.truckcountry.com/careers
Primary Contact
1781212797400
Faith Burlison
,
Phone
Phone
Phone
Fax
False
False
False
Job Details
Categories
Information Technology/Telecommunications
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Company ID
1142
Job REQ #
# Positions
1
Start Date
20261006
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McCoy Group
About the Company
The McCoy Group, Inc., including Truck Country/Stoops, Foodliner, and Quest Liner and McCoy Construction & Forestry, is a family owned and operated organization with over 1500 employees in 33 states throughout the U.S. As the McCoy Group is a dynamic and thriving organization, there is an ongoing need for entry, middle, and upper level management talent. The limits on our growth today are due in part to not having enough of our number one resources-people! We look forward to having the opportunity to visit with you about the many exciting job opportunities available with the McCoy Group, Inc.
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