Senior End User Support Specialist - Night Shift

Position Overview

International Motors is seeking a Senior End User Support Specialist – Night Shift to join our End User Support organization. This position provides hands-on technical support to employees during the night shift, focusing on troubleshooting and resolving end-user technology issues, maintaining service continuity, and ensuring incidents and service requests are handled accurately and efficiently during off-hours coverage.

General Posting statement for salaried night shift roles:

As International Motors continues to grow in San Antonio, we are expanding our production operations with the introduction of a night production shift. The night shift is Monday through Thursday from 5:30 PM to 4:00 AM, with production planned to begin in early 2027. This is a salaried position supporting a manufacturing operation. While the primary schedule aligns with the designated production shift, employees are expected to provide operational support as needed to meet business objectives. This may require working outside normal production hours, including extended shifts, production startup activities, recovery efforts, and occasional weekend support based on operational requirements.

Shift Differential: 10% differential upon transitioning to Night Shift work schedule.

Responsibilities

• Diagnose and resolve end-user hardware, software, access, Microsoft 365, and workplace technology issues.

• Manage incidents and service requests through the IT service management process, including documentation, resolution, and escalation when necessary.

• Support endpoint-related activities such as device troubleshooting, configuration, replacement, and general lifecycle support.

• Work with infrastructure, application, security, and other IT support teams when issues require additional expertise.

• Identify recurring problems and document solutions or knowledge that can improve future support.

• Provide professional, customer-focused support while maintaining service expectations during the night shift.

Minimum Requirements

• Bachelor's degree and at least 1 year of experience providing IT technical services and support using network remote access

OR

• Master’s degree and no experience

OR

• At least 3 years of experience providing IT technical services and support using network remote access

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Strong Windows desktop and laptop troubleshooting skills and familiarity with Microsoft 365 applications.

• Experience supporting enterprise hardware, software, user access, and endpoint-related issues.

• Experience with ServiceNow or another IT service management/ticketing platform.

• Strong problem-solving skills and the ability to work independently during night-shift coverage.

• Clear written and verbal communication skills with a strong customer-service mindset.

• Ability to manage multiple incidents and requests while appropriately prioritizing business-impacting issues.

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Salary Minimum: USD $64,800.00/Yr.

Salary Maximum: USD $97,200.00/Yr.

Company Overview

About TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP (https://traton.com/) and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.