Network Technician I / 61151564

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Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Network Technician I provide program and user technical support for setup, configuration, and issue resolution for Agency VoIP telephones and Agency mobile phones. This position will work with site engineers and VoIP and Agency call center solution leads to support telecommunications equipment, accounts and services. Role will include support of call center employees' headphone installation and configuration issues, and quality of service troubleshooting and identification of configuration and use issues.

• Support physical network infrastructure tasks such as: running and pulling network cable in office and field environments. Terminating and testing Ethernet cabling, including RJ45 ends and punch-down blocks. Installing and repairing wall plates and cable drops. Labeling and patching into network patch panels. Ensuring network closets are organized, free of clutter, and compliant with cabling and fire safety standards. Assisting with inventory and maintenance of cabling supplies and documentation of all physical changes.

• Troubleshoot network connectivity issues for end-user devices and infrastructure components. Complete assigned technical support work requests in a timely manner, ensuring courteous and effective resolution of LAN/WAN, wireless, and routing-related problems.

• Execute assigned tasks from the Network Administrator or Network Manager related to network and telecommunications projects, including the setup, relocation, and decommissioning of communication equipment. Ensure work is completed accurately and in a timely manner in alignment with agency standards.

• Perform administrative functions related to Agency communication infrastructure, including problem tracking, resolution documentation in help desk software, updates to support procedures, and generation of usage and trend analysis reports.

• Collaborate with cross-functional teams to perform root cause analysis on recurring hardware or service issues that impact VoIP, mobile telephony, or broader program delivery.

• Contribute to the development and maintenance of technical standards and operating procedures, including device provisioning, secure configuration, remote and on-site support processes, and documentation of changes and resolutions.

• Ensure compliance with security and privacy standards, including proper handling, access, and disposal of personally identifiable information (PII). Assist in safeguarding agency systems and data across devices and platforms.

• Perform other related duties as assigned in support of agency IT operations.

A High School Diploma and experience in information technology, electronics technology systems, or other related areas.

An Associate Degree or higher in a related field may be substituted for the required experience.This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Information Systems / Richland County