
Client Success Manager
MILWAUKEE, WI · HybridJobSeen todaySeen in employer's feed today
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Job overview
Sun Life U.S. is seeking a Client Success Manager in its Health & Risk Solutions Stop Loss organization. The manager will guide assigned accounts from implementation through ongoing service, engagement, retention, and growth, partnering with clients, brokers, consultants, sales teams, and internal stakeholders. The role focuses on coordinating solutions, strengthening relationships, resolving complex service issues, and using insights and reporting to improve client and member experiences.
Skills & qualifications
Skills
Full job description
JOB REQUIREMENTS: Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK. The opportunity: As a Client Success Manager within our Health & Risk Solutions Stop Loss organization, you will help deliver a seamless Health Navigator experience across Sun Life products. Serving as a trusted partner to clients, brokers, consultants, sales teams, and internal stakeholders, you will guide assigned accounts from implementation through ongoing service, engagement, retention, and growth. You will translate client needs into coordinated solutions, strengthen relationships, resolve complex service issues, and use insights and reporting to improve the client and member experience. This role is ideal for a proactive relationship manager who understands health solutions, employee benefits, or insurance and can confidently navigate a cross-functional environment. How you will contribute: Own the day-to-day... For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5888736669FE4118
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