Collections Representative
Farmers National Bank of Canfield
Niles, OHJobSeen todaySeen in employer's feed today
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Job overview
The Collections Representative tracks and collects delinquent accounts in accordance with bank policies and procedures. The role contacts customers, monitors account status, arranges payments, and takes appropriate actions on past-due loans, including repossessions and legal action. It also handles delinquent credit card and line-of-credit accounts, coordinates with internal and external parties, and applies payments. A high school diploma or GED and at least two years of collections and/or loan-related experience are required.
Skills & qualifications
Skills
Qualifications
Full job description
Description SUMMARY: Responsible for tracking and collecting on various delinquent accounts in accordance with Bank policies and procedures. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: - Contacting customers via phone or letter to inquire on past due accounts - Tracking and entering on various systems the status of delinquent accounts - Making payment arrangements with customers with past due accounts - Initiating any legal action necessary for the collection of a loan - Handling the required actions when loans are past due for a specified period of time (30 days, 60 days, 90 days, etc.) - Applying payments as needed to delinquent accounts - Working with insurance companies for claims when a vehicle is declared "totaled" - Handling voluntary and involuntary repossessions - Compiling a variety of reports, depending on the status of the unpaid loan - Collect and monitor all delinquent accounts for Line of Credit accounts and Credit Card accounts - Work with tellers to resolve missing loan payment made by customer at branch, take corrective action to apply to account - Work with appropriate parties when a Bankruptcy notice is received - Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money laundering procedures. Maintain compliance with all appropriate rules and regulations. - Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: - High School diploma or General Education degree (GED) - A minimum of two (2) years collections and/or loan related experience - Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected - Ability to clearly and effectively communicate both verbally and in writing E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Qualifications Education High School (required) Skills - Collections (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
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