Administrativ Assistant

Job Title: Customer Service RepresentativeJob Description

The Customer Service Representative (CSR) will support the Repair Station by managing customer interactions, quoting repair orders, and ensuring timely processing of jobs. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams and external customers.

Responsibilities

• Prepare and send quotes for repair orders daily.

• Process repair station orders upon customer approval of quotes.

• Manage and follow up on exchange order quotes.

• Resolve issues preventing orders from being processed or released.

• Communicate effectively with customers to build confidence and maintain satisfaction.

• Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.

• Investigate and resolve billing issues or disputes.

• Interact professionally with all levels of the organization.

• Train Level 2 Customer Service Specialists as needed.

• Handle approximately 40 requests per day, including follow-ups.

• Follow up on lack of customer response.

Essential Skills

• Strong communication and customer service skills.

• Ability to multi-task and manage high-volume requests.

• Proficiency in Microsoft Office.

• Detail-oriented with problem-solving capabilities.

• Ability to work independently and as part of a team.

Additional Skills & Qualifications

• Oracle experience preferred.

Work Environment

Work hours are Monday to Friday, 7:00 AM to 3:30 PM. The role involves interacting professionally across various levels of the organization and requires handling approximately 40 requests per day, including follow-ups.

Job Type & Location

This is a Contract position based out of Beavercreek, OH.

Pay and Benefits

The pay range for this position is $22.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Beavercreek,OH.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.