Quality Assurance Supervisor - Second Sh

Quality Assurance Supervisor - Second Shift (Ice Cream) #37128 Location: Wilbraham, MA Company: Friendly's Category: Massachusetts Job Description GENERAL PURPOSE Provide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis. JOB DUTIES AND RESPONSIBILITIES ? Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectations ? Complete required quality record review such as laboratory documentation, CCP, PC and other documentation ? Write, review, and implement quality assurance procedures ? Recommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the lab ? Assist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activities ? Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance ? Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes ? Support customer, regulatory and third-party quality and food safety audits ? Investigate, find solutions, and implement remedies to quality issues and customer complaints ? Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic) ? Supervise hourly employee?s activities to meet or exceed the standards and specifications established by quality assurance and the organization ? Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion ? Identify and retain highly effective personnel through proper selection, training, and establishing expectations ? Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond ? Foster a positive and effective work culture with direct reports ? Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime ? Maintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectations ? Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends ? Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees ? Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements ? The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required EDUCATION AND EXPERIENCE ? Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent c