Desktop Support- Austin TX

Desktop Support Technician Tempe, AZ (Onsite)

We are seeking a skilled Desktop Support Technician to provide Tier 2 hardware and software support in a fast-paced enterprise environment. This role supports 1,500+ end users across multiple locations and serves as an escalation point for Tier 1 support. The ideal candidate is technically sharp, customer-focused, and thrives in a high-touch, professional setting.

Responsibilities:

Provide Tier 2 support for end-user computing devices including laptops, desktops, printers, MFPs, and mobile devices. Respond to incidents and service requests within a ticketing system, resolving issues within defined SLAs. Reimage computers and hard drives in accordance with company standards. Perform Move, Add, and Change functions including installation and decommission of equipment. Install, configure, and troubleshoot Windows and Mac operating systems, Microsoft Office, and internet browsers. Configure and support remote users including VPN connectivity. Provide executive and senior -level support with a high-touch, business-aware approach. Partner with cross-functional teams including Active Directory, Networking, Security, and the Service Desk. Maintain asset inventory and document troubleshooting procedures and knowledge base articles. Support new hire onboarding and drive user adoption of new technologies. Adhere to ITIL change, incident, and problem management processes.

Required Qualifications:

Must be able to work 100% onsite five days per week. 2+ years of Tier 2 technical support experience supporting Windows and Mac environments. Hands-on experience with Active Directory, Office 365, VPN, and ticketing systems. Experience with workstation imaging, refreshes, conference room support, and hardware deployment. Strong communication skills and a collaborative, customer-first attitude. Associate degree, certificate, or equivalent training in Computer Science or a related field required.

Nice to Have:

ITIL process knowledge. Experience writing KB articles and contributing to automation initiatives. Mac/Apple OS support experience. Familiarity with AV and conference room setups.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.