Quality Assurance Investigator (HP III) - Wheat Ridge Regional Center

This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies

Office of Adult, Aging and Disability Services - Wheat Ridge Regional Center This work unit provides comprehensive services and support to individuals with intellectual and developmental disabilities. This work unit’s focus is on providing services and supporting an active learning approach. The work unit is also focused on creating and promoting a safe and healthy environment for individuals supported. This work unit provides 24-hour treatment services that are in compliance with State and Federal regulations.

The Wheat Ridge Regional Center is looking to hire motivated, hard-working individuals to provide direct support services to individuals with intellectual and/or developmental disabilities. Some of the individuals we serve have high medical needs, while others need significant support around behavioral and mental health needs. Once hired on, there are many opportunities for promotion and career growth.

Mission Our mission is to offer people with disabilities the necessary supports in order to promote the personal values of individual growth, participation, contribution, and capability This position requires a minimum of 5 days in the office

The Quality Assurance Investigator will ensure that the agency is in compliance with all agency, department, state, and federal laws, rules, and regulations that apply to individuals of this agency in protection of their human/civil/legal rights and the development and implementation of the highest quality of services for persons served. The position participates in the agency’s investigation processes for all reports of critical incidents, serious injuries, abuse, neglect, exploitation, and mistreatment. This position is also responsible for advocating for the Rights of Persons Served to agency personnel. Additionally, the purpose of this position is to perform program quality functions, which ensure program integrity and prepare the organization for licensure and recertification surveys

Additionally, as a Quality Assurance Investigator, you can expect to:

• Independently conducts investigations in compliance with Labor Relations Alternatives’ (LRA) standards and state and federal rules and regulations regarding violations of the rights of persons served; writes analytical, factual reports related to this process; is responsible for investigative practices including notification to regulatory agencies and law enforcement agencies and interprets guidelines to meet reporting requirements to the Colorado Department of Public Health and Environment (CDPHE), Colorado Dept. of Human Services, Adult Protection Services (APS), and Law Enforcement. Reviews (LE) recommendations of investigations with the management team for their development of action plans
• During the course of investigation, this position is required to complete an onsite visit to the location, interviewing witnesses/reporting parties/alleged perpetrators/victims/subject matter experts, gather and review documentary and demonstrative evidence, weigh evidence, and draw conclusions. Ensure scanned investigation attachments (such as photos or equipment) are properly named and uploaded to the shared team drive to preserve data integrity and digital chain of custody
• Ensure that physical evidence (e.g., failed equipment components) is secured, logged, and immediately stored in the designated storage area to maintain a strict chain of custody. Conduct comprehensive follow-up reports for serious incidents that do not meet the criteria for reporting to APS, LE, and CDPHE
• Ensures compliance with rules, regulations, and laws by receiving reports of critical incidents and abuse from staff, persons served, families, etc., determining the level of investigation required, and interpreting guidelines to meet reporting requirements to the Colorado Department of Public Health and Environment
• Reviews agency Incident Reports to determine the need for investigatory follow-up and prioritizing urgent needs. Documents all actions/follow-up in the Quality Assurance Database daily. The work of this position is highly time-sensitive due to various reporting deadlines and ensuring resident safety. This position needs to be able to respond to multiple work locations quickly, often in the same day, to be able to triage referrals timely and meet reporting deadlines
• Responsible for the agency’s program quality/quality assurance function. This position is a part of a team of Quality Assurance staff who are responsible for the agency’s General Event Record Management system. This position reviews all General Event Records (GER) submitted at the agency. This position is responsible for resolving discrepancies where General Event Records (GER) or front-line documentation lack critical evidence of Active Treatment (ATX), person-centered supports, or adherence to the person supported's behavior plan/treatment plans
• Establish standards and evaluate the effectiveness of training to professionals and para-professionals on the protection of the rights of persons served; prevention and reporting responsibilities for abuse, mistreatment, neglect, and exploitation; mandatory reporting; and general event reporting. The training provided may be as part of a curriculum, on the spot or as needed on a case-by-case basis
• Prepares documents for review by the Human Rights Committee (HRC), presents these reports to the committee, and answers on-the-spot questions from the committee about the investigation reports and action plans
• Other duties as assigned.

Experience Only:• Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR Education and Experience: • A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Conditions of Employment: • This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, TRAILS (child abuse/neglect database system check), Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

• Shift Work – WRRC is a 24/7 facility. Person in this position must be available to work any shift, any day, and/or any area to meet Agency needs.

• Successful completion of Labor Relations Alternatives training in Conducting Critical Incident Investigations, Weighing Evidence & Drawing Conclusions and Investigative Report Writing. If the candidate does not already have this training, the candidate must complete the required coursework within 6 months of hire.

• Other: TB Testing, Influenza, and other vaccines as required by the State of CO. After-hours consultation on a rotating basis, approximately one week every eight weeks

• This position may need to respond after hours, including on the weekends, to assist with urgent investigations. The business need is not frequent, but does happen on occasion.

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Travel: WRRC is a 24/7 facility with multiple site locations. This position requires prompt travel between multiple work sites as operational needs dictate; this could mean traveling between multiple locations in a single day utilizing the employee's personal vehicle.

• Other Conditions of Employment specific to Program

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:• Disclose that information on the application.

• Explain why the prior termination or resignation should not disqualify you from the current position.

• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. • Preferred Qualifications & Competencies:

• Relevant years of state service experience.

CDHS Selection Process ExplanationEmployment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

• Relevant years of state service experience.

Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job DutiesDocument your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

• By email ([email protected]), or

• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

• Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

• How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available)

• The Assessment Process

About Us & BenefitsIf your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA AccommodationsCDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

EEO StatementThe State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Additional Support For Your ApplicationToll Free Applicant Technical Support If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.