Senior Customer Onboarding Specialist

JOB REQUIREMENTS: If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today! What TAPCO has to offer you: 10 Paid Holidays Paid Vacation and Personal Time (starting day one) Four Weeks of Paid Parental Leave with no waiting period 401K Plan with Employer Match (fully vested on day one) Company-Funded Short-Term Disability Health, Vision, and Dental insurance Quarterly Company Events and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety Committee What you will accomplish as a Senior Customer Onboarding Specialist at TAPCO: The Senior Customer Onboarding Specialist is responsible for leading customer onboarding initiatives, delivering customer education programs, accelerating time-to-value, and driving product adoption across assigned SaaS platforms. This role guides customers from initial connection through activation, meaningful use, and onboarding completion before formally transitioning the relationship to Account Management for continued growth and retention. The Senior Customer Onboarding Specialist serves as a subject matter expert in onboarding strategy, customer education, Learning Management System (LMS) administration, and training development. This position also supports the development of scalable learning programs for customers, partners, and internal teams through training delivery, content development, process improvement, LMS administration, and performance measurement. As a senior member of the onboarding team, this role provides mentorship and knowledge sharing to other team members and contributes to continuous improvement initiatives aligned with customer adoption, retention, and RevOps goals. Key Responsibilities: Duties may vary in importance, and additional responsibilities may be assigned as the position develops. Own end-to-end onboarding for newly connected customers, from kickoff through activation and formal handoff to Account Management. Lead onboarding engagements for strategic, complex, or high-value customer accounts. Engage customers early in the onboarding process to accelerate time-to-value and achievement of defined success milestones. Research customer accounts, use cases, business goals, and readiness to tailor onboarding and training experiences. Deliver structured, segment-appropriate training designed to drive meaningful product use and adoption. Facilitate live web-based onboarding sessions, customer workshops, training events, and office hours. Coordinate scheduling, rescheduling, and onboarding logistics using scheduling tools and CRM systems. Document onboarding activities, customer milestones, risks, training completion, and relevant customer information within the CRM. Drive customers toward defined meaningful-use milestones, activation goals,... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/35C3B1A544D74B74