Lead Analyst \u2013 Legal, Safety &, Envr. Systems

Lead Analyst - Legal, Safety & Environmental Systems

Business Systems Support | Icertis Contract Lifecycle Management

Position Summary

The Lead Analyst is responsible for the functional support, administration, and continuous improvement of business systems used by the Legal, Procurement, Safety, Quality and Environmental teams. The role serves as the primary support lead for Icertis, partnering with Legal and Procurement business users and Category Managers to promote effective system use, resolve issues, improve processes, and coordinate with internal IT teams and external partners. This position also supports additional applications within the Safety, Quality and Environmental portfolio.

Key Responsibilities

\u2022 Serve as the lead functional and application support resource for Icertis and assigned Safety, Quality and Environmental systems.

\u2022 Provide timely support to Legal, Procurement, Category Managers, and other end users by diagnosing issues, coordinating resolution, and communicating status.

\u2022 Develop a strong understanding of contract lifecycle management processes, system configuration, integrations, data flows, and user roles.

\u2022 Partner with business stakeholders to gather, clarify, and document requirements for enhancements, new capabilities, reports, and process improvements.

\u2022 Translate business needs into clear functional requirements and work with technical teams, vendors, and service partners through design, testing, implementation, and support.

\u2022 Coordinate incident, request, problem, and change-management activities in accordance with established IT processes.

\u2022 Lead root-cause analysis for recurring issues and recommend sustainable corrective actions.

\u2022 Plan and execute functional testing and user acceptance testing; document results and support production readiness.

\u2022 Create and maintain support documentation, process flows, knowledge articles, training materials, and standard operating procedures.

\u2022 Deliver user guidance and training that improves adoption, data quality, and consistent use of supported systems.

\u2022 Monitor system performance, interfaces, access, and data quality; escalate risks and service issues as appropriate.

\u2022 Support system upgrades, releases, patches, and vendor-delivered changes, including impact assessment and stakeholder communications.

\u2022 Identify opportunities to simplify processes, reduce manual effort, strengthen controls, and improve the end-user experience.

\u2022 Maintain effective working relationships across Legal, Procurement, Safety, Environmental, IT, and third-party providers.

Required Qualifications and Experience

\u2022 Minimum of three years of experience as a subject matter expert, business systems analyst, IT analyst, or similar role supporting end users and IT teams.

\u2022 Experience providing functional support for enterprise business applications, including incident resolution, requirements analysis, testing, documentation, and user training.

\u2022 Demonstrated ability to work effectively with business stakeholders and technical teams across multiple functions.

\u2022 Strong analytical and problem-solving skills, with the ability to investigate issues and explain solutions clearly to technical and nontechnical audiences.

\u2022 Strong written and verbal communication skills, including the ability to document requirements, processes, decisions, and support procedures.

\u2022 Ability to manage competing priorities, follow issues through resolution, and work independently with appropriate escalation.

Preferred Qualifications

\u2022 Experience supporting Icertis or another contract lifecycle management (CLM) platform.

\u2022 Experience working with Legal, Procurement, strategic sourcing, or Category Management processes.

\u2022 Experience supporting BGS (Benchmark Gensuite) or a similar Safety and Environmental management platform is preferred.

\u2022 Familiarity with application integrations, access management, reporting, data governance, and vendor management.

\u2022 Bachelor\u2019s degree in Information Systems, Business, Supply Chain, or a related field, or equivalent relevant experience.

Core Competencies

\u2022 Customer-focused application support

\u2022 Business and systems analysis

\u2022 Stakeholder partnership and communication

\u2022 Requirements definition and process improvement

\u2022 Incident, problem, and change management

\u2022 Testing, documentation, and training

\u2022 Ownership, prioritization, and follow-through

Key Working Relationships

\u2022 Legal business users and leadership

\u2022 Procurement business users and leadership

\u2022 Category Managers

\u2022 Safety and Environmental teams

\u2022 IT application, integration, security, infrastructure, and service-management teams

\u2022 Software vendors and external service providers

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.