Supplemental - Enrollment Services Assistant

Supplemental - Enrollment Services Assistant Salary: $17.00 - $18.19 Hourly Job Type: Part-Time Job Number: 2026-00109 Closing: 11/30/2026 8:00 AM Eastern Location: Main Campus - 1701 E Front Street, Traverse City Division: Student Services & Technologies Summary & Qualifications: Summary This individual will provide various enrollment services functions, including customer service for students, prospective students, and other staff members. This position requires basic customer service experience with the ability to multi-task in a busy work environment. The ideal candidate will be able to handle challenging situations in order to assist our customers in a professional and positive manner. This individual will be able to discern when a referral is needed to another staff member who is responsible for the area of expertise needed. Qualifications Required: - High school diploma or GED - Minimum one year of office experience - Customer Service experience - Computer skills, including knowledge of and the ability to use the Internet, email, and calendaring software Preferred: - Post-secondary coursework in business-related field preferred - Cashiering or accounting experience - Experience with Microsoft Word and Excel - General database experience Essential Responsibilities Front Desk Responsibilities - Answer phone calls, assist walk-in customers, and respond to email inquiries through main office email - Provide appropriate forms to students and assist with completion - Receive forms from students (in person, mail, email and fax), review for completion, copy as needed, log in as received into Banner, and file in appropriate files for scanning and indexing - Examine student records in Banner to answer inquiries and provide information to students and other authorized persons - Take payments including tuition and fees, EES classes, housing related fees and deposits, flight fees, departmental deposits, etc. - Provide parking tags - Provide basic admissions and financial aid information to students, including but not limited to: status of their admission or aid application, coaching on forms, explanations of NMC and Federal policies, and how these policies apply to the particular student's situation - Provide basic billing information to students, including but not limited to: status of their account, collection issues, 3rd party contracts, coaching on forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation - Provide basic records and registration assistance, including, but not limited to: assist with adds/drops and print schedules, distribute and accept basic forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation - Assist and train students to use NMC Self-Service and Federal websites to access information, handle transactions, and print documents - Refer students and others to specialist staff and to other NMC departments and external agencies for in-depth questions or analysis - Transfer calls, take messages, and set up appointments as needed General Office Responsibilities - Scan and index documents to student records. - Make reminder calls to students - Open, sort, and distribute mail - Assemble packets for presentations, orientations, handouts, and mailings - Assist with events, which may include orientation, graduation, and outreach events - Provide administrative support - Detailed data entry and processing in student database Work Environment To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list