Community Service Manager (Developmental Disabilities Community Services Assistant Director)

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) division provides services and supports to assist individuals with intellectual and/or developmental disabilities with living in the least restrictive environments and participating as fully as possible within their communities. The position of Community Service Manager (Assistant Director) reports to the DDCS Program Supervisor (Division Director) and is accountable for day-to-day oversight of division operations, including direct and contracted services. He/ she has administrative and signature authority in the absence of the Division Director and as assigned. Eight years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus five years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelor's degree plus five years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties:

• Provides direct supervision to one Support Coordinator Supervisor, two Flexible Family Fund (FFF) Support Coordinators, the DDCS Program Monitor, and 2 Administrative Coordinators
• Per the instruction of the Division Director, develops and implements monitoring plans to measure adherence to workflow, policy, and procedure. Reports outcomes, and uses corrective action/process improvement strategies as needed to obtain desired results
• Assists the Division Director with the development and execution of the DDCS annual business plan including outcome measures and reporting timelines. Develops and implements corrective action/process improvement plans as assigned by the Division Director
• Assists the Division Director with the implementation of Performance and Quality Improvement (PQI) initiatives. Obtains input from the DDCS A-Team and collaborates with the JPHSA Compliance and Performance Support Division (CPS) as appropriate. Develops and implements corrective action/process improvement plans as assigned by the Division Director
• Develops and updates division procedures that support adopted policies and/or that document division-specific processes. Develops and/or updates associated forms in collaboration with the JPHSA Public Information Director
• Per the instruction of the Division Director, develops and implements monitoring plans to measure adherence to workflow, policy, and procedure. Reports outcomes, and uses corrective action/process improvement strategies as needed to obtain desired results

Preferred Qualifications: Experience working with individuals with Developmental Disabilities (DD) and supervisory level experience.

Position-Specific Details: Appointment Type: Probational, Promotional, or Job Appointment Career Progression: This position does not participates in a Career Progression Group Work Schedule: Flexible work hours that may be outside of the traditional 8:00 am to 4:30 pm, Monday-Friday, dependent on job duties. Compensation: The salary offered will be determined based on qualifications and experience. How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: For further information about this vacancy, contact: Enjoli Lewis Jefferson Parish Human Services Authority 3616 S. I-10 Service Road West, Metairie, LA 70001 [email protected] 504-838-5426 Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.