Senior Patient Service Representative
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At a glance
Job overview
The Senior Patient Service Representative leads daily operations for the medical secretary, acting as a liaison between practitioners and patients to ensure smooth check‑in/out, billing, insurance coordination, and post‑care education while overseeing physician schedules and compliance.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Senior Patient Service Representative
Company: Bon Secours Charity Medical Group
City/State: Pomona, NY
Category: Clerical/Administrative Support
Department: Hudson Valley Medical Assc
Union: NO
Position: Full Time
Hours: 40
Shift: Days
Req #: 12816
Posted Date: Aug 24, 2026
Hiring Range: $20.89 - $26.26
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External Applicant link Internal Applicant link
Job Details:
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities:
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Assist patients in the checking in/checking out process and completing necessary paperwork.
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Collect appropriate office co-pays at the time of the visit.
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Educate patients in post care instructions and their healthcare coverage responsibilities.
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Scan medical insurance and obtained authorizations from insurance carriers.
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Obtain insurance referrals as needed.
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Scan lab reports, consultations, office notes and any messages into the appropriate chart.
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Forward records to Bon Secour Charity Health or other parties as directed.
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Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
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Handles all questions regarding the office and office procedures.
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Review correspondence, memorandum and routine reports and communicate with the office manager.
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Oversee the daily schedule of the physicians.
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Understand and help assure compliance with HIPPA.
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Travel to other locations may be required as needed.
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Perform other duties as assigned
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications.
N/A
Other:
Travel to other locations may be required as needed.
Special Requirements:
N/A
About Us:
Bon Secours Charity Medical Group
Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
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Health Insurance
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Dental
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Vision
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Retirement Savings Plan
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Flexible Savings Account
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Paid Time Off
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Holidays
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Tuition Reimbursement
Apply Now
External Applicant link Internal Applicant link
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