TMS Account Management Lead

Job Description

Day to Day: The Account Management Lead serves as the primary technology partner for strategic customer accounts, leading the management, optimization, and continuous evolution of Transportation technology solutions within complex supply chain and logistics environments. This role is responsible for ensuring transportation technology solutions align with customer business objectives, operational requirements, and long-term growth strategies. The ideal candidate combines deep transportation and logistics solutions with strong solution management, customer engagement, integration design, and operational leadership. This individual is accountable for the health, adoption, evolution, and business value realization for strategic customer accounts.

Key Responsibilities: Transportation Solution & Account Leadership

• Serve as the primary technology partner and trusted advisor for strategic customer accounts.

• Lead requirements discovery, solution design, implementation strategy, post implementation, and continuous improvement initiatives for Transportation and Logistics solutions.

• Build strong relationships with customer leadership, operations teams, and technology stakeholders to ensure alignment with business objectives.

• Provide strategic guidance on technology roadmaps, capabilities, and optimization opportunities.

• Lead customer-facing discussions regarding priorities, risks, solution recommendations, technology investments, and QBRs.

• Support business development activities, including solution demonstrations, RFx responses, and customer presentations.

• Manage the financial health of account technology portfolios, including budget oversight, spend analysis, financial reconciliation, contract cost tracking, and ongoing optimization of technology investments. Solution Management & Delivery

• Own the overall solution lifecycle for assigned customer accounts.

• Lead solution design, configuration strategy, enhancement planning, testing oversight, deployment readiness, and continuous improvement initiatives.

• Evaluate customer requirements and operational challenges, recommending scalable technology solutions that deliver measurable business value.

• Manage production incidents, solution backlogs, enhancement priorities, defect remediation, and change requests in partnership with customer stakeholders and delivery teams.

• Coordinate cross-functional teams including operations, engineering, development, integration, infrastructure, and support organizations to achieve successful solution outcomes.

• Provide governance and oversight for solution performance, issue resolution, testing activities, and release readiness.

• Drive adoption of best practices, standard processes, and continuous improvement opportunities across transportation technology platforms.

• Act as the escalation point for complex solution, operational, and customer issues, ensuring timely resolution and stakeholder communication. Technical & Integration Leadership

• Define and support integration solutions involving APIs, EDI, SFTP, ERP, carrier connectivity, and enterprise applications.

• Translate business requirements into scalable functional and technical solutions.

• Maintain business, technical, integration, and operational documentation.

• Collaborate with architecture, development, integration, and security teams to define technical approaches and solution designs.

• Assess solution impacts, implementation risks, and architectural considerations.

• Provide expertise in troubleshooting complex technology and integration issues. Operational Excellence

• Monitor KPIs/metrics, service performance, customer satisfaction, and operational outcomes.

• Ensure data quality, reporting accuracy, and visibility through enterprise analytics platforms, including Snowflake.

• Promote best practices, governance standards, and process standardization across technology solutions.

• Identify opportunities to improve efficiency, automation, service levels, and user adoption.

• Support critical production events, deployments, and go-live activities as needed.

Skills and Requirements

Required Qualifications

• 7+ years minimum experience in Transportation Solutions, Supply Chain Technology, Solution Management, Account Management, Project Management, Implementation and/or Technical Leadership.
• Strong background in transportation, logistics, supply chain, distribution, or 3PL/4PL operations.
• Demonstrated experience owning solution lifecycles, including requirements management, solution design, testing, deployment, support, and continuous improvement.
• Experience serving as a customer-facing technology leader and trusted advisor for business and operational stakeholders.
• Proven ability to translate business needs into scalable functional and technical solutions.
• Strong understanding of transportation planning, execution, carrier management, freight operations, and logistics processes.
• Experience with API, EDI, SFTP, and enterprise application integrations.
• Working knowledge of SQL, reporting, and data analysis concepts.
• Strong communication, facilitation, presentation, stakeholder management, and relationship-building skills.
• Ability to manage multiple customer priorities while balancing operational, business, and technology objectives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].