Specialist – OCC Security Desk

How you'll help us Keep Climbing (overview & key responsibilities)

The Specialist – OCC Security Desk, is responsible for providing operational support within the OCC (Operations and Customer Center) during security related matters across the Delta system. The OCC Security Desk is a 24/7/365 operation that represents the Corporate Security Department and partners cross-divisionally to address and resolve real-time security issues within the operation. The desk specialist assesses and coordinates real-time responses to threats towards customers, aircraft, employees, and facilities before communicating mitigation measures and impact to corporate security senior management and leadership across multiple divisions. The desk is staffed using multiple shifts. The position has routine interaction with all levels of management / senior leadership, members of government agencies, and various US and international aviation industry entities.

The position researches passenger data in reservations and other internal systems, compiles security intelligence data for departmental use, creates written crew security briefs and advisories, notifies other security department staff of security incidents, notifies TSA (and host governments) of passenger watchlist matches, responds to incoming phone calls from stations and field personnel, responds to inbound calls from the TSA and other government departments, documents security incidents in department tracking application and generates periodic summaries of security incidents handled by the desk.

Summary of responsibilities (not comprehensive of all tasks):

• Assess and mitigate “real time” security threats to Deltacustomers, properties & facilities, and employees.

• Communicate “real time” security related incidents toCorporate Safety, Security and Compliance (CSSC) leadership.

• Willing and able to work all shifts at the OCC SecurityDesk, when necessary, in support of a 24/7/365 operation.

• Provide guidance and support to stations regarding allsecurity issues, regulatory requirements, and security delays with a highdegree of customer service and professionalism.

• Lead member of the Security Conflict Team (SCT) andsupporting role in the Customer Solutions Team (CST). Both teams partner withthe OCC Duty Director, Ground Security Coordinators, dispatchers and crew toresolve security related issues / concerns and escalated customer serviceincidents.

• Monitor global events and provide assessments of theirimpact to Delta’s operations.

• Interacts with TSA, CBP, and law enforcement involvingsecurity related incidents.

• Monitors and reports on TSA security checkpoint and CBPimmigration situations.

• Communicate VIP travel and deportee travel with TSA andaffected stations.

• Acts as a member of the Security Emergency Response Teamas needed for aircraft accidents and security incidents.

• Acts as a subject matter expert for Airport CustomerService Global Assistance Center regarding clearance of identified SecureFlight customers.

• Gathers security incident report summaries from ACS, IFS,Flt Ops and Reservations.

• Log daily activities and provides monthly reports asrequired.

• Practices safety-conscious behaviors in all operationalprocesses and procedures.

What you need to succeed (minimum qualifications)

• Bachelor's degree or equivalent work experience inairline operations, aviation security, or similar field or a minimum of 5 yearsof relevant work experience.

• Clear criminal history records check with the ability toobtain and maintain a US government security clearance (must be a US citizen).

• A well-founded understanding of the wide array ofhistorical and current threats and associated risks to aviation, and common, aswell as creative, measures to mitigate those threats and risks.

• Previous experience as a Ground Security Coordinatorwithin the Delta operation with knowledge of TSA, CBP, and othergovernment agencies security regulations.

• Must possess excellent written and verbal communicationskills and be comfortable communicating with all levels of individuals –internal and external.

• Should be able to manage multiple tasks and providereliable, high-quality results under stressful situations in a fast-pacedenvironment.

• Position is subject to working nights, early mornings,weekends and holidays.

• (If transferring internally) Must beperforming satisfactorily in current position.

• Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to workin the United States.

What will give you a competitive edge (preferred qualifications)

• MA or MS degree or minimum of 10 years in aviationsecurity, airline operations, risk management, or law enforcement.

• Possess an active US government security clearance.

• Previous experience within the Operations & CustomerCenter, Airport Coordination Center or similar operations center environment.

• Strong understanding and application of corporatesecurity policies and security regulations of the TSA, CBP, ICE, CATSA andother foreign governments.

• High level of experience utilizing Deltamatic,Perspective, SPILL, PIDS, DBMS and other systems used within the OCC.

• Experience with IATA's Security Management System(SeMS).

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here