IT Specialist II

We are seeking an experienced IT Support Specialist to provide hands-on desktop and technical support while serving as a lead technical resource, mentor, and escalation point for the IT support team. This role is responsible for helping guide and develop team members, providing technical direction, and ensuring a high level of service and responsiveness across the organization. The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to resource for troubleshooting and complex technical issues. This position combines hands-on involvement in end-user support, Microsoft 365 administration, endpoint management, and network operations. The successful candidate is technically well-rounded, communicates clearly and confidently, and operates with a strong sense of urgency and ownership. They are comfortable working across cloud platforms, endpoint management, and networking infrastructure and take initiative in driving issues through resolution. In addition to resolving technical issues, this individual will support the growth and development of other IT team members by sharing knowledge, providing guidance, and helping establish best practices and consistent support processes. Duties/Responsibilities: End-User & Desktop Support - Provide Tier 1--3 support for Windows and macOS devices - Troubleshoot hardware, software, phones and peripheral issues - Research and make recommendations on new hardware - Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) - Manage onboarding/offboarding, device provisioning, and user setup - Develop and maintain documentation and user guides - Opportunity for occasional travel to other facilities Microsoft Cloud & Endpoint Management - Manage users, groups, and access in Entra ID (Azure AD) - Deploy and manage devices using Intune / Endpoint Manager - Enforce security policies, MFA, and conditional access []{style="font-family: Verdana, Geneva, "}