AC Ocean Walk LLC logo

Rooms Controller - Front Office- Full Time

AC Ocean Walk LLC

Atlantic City, NJFull-time$19/hrSeen 5 days agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$19/hr
Location
Atlantic City, NJ
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Rooms Controller manages hotel inventory and supports efficient front-office operations. The role coordinates communication between hotel and casino departments and the Front Desk, assists guests with accommodations, and handles reservations, payments, reports, and guest inquiries. It also includes resolving complaints, supporting team-member training, and maintaining accurate property information.

Skills & qualifications

RequiredNice to have

Skills

Computer ProficiencyCustomer ServiceEnglishStandingLiftingPushingPulling

Qualifications

Customer Service ExperienceEnglish ProficiencyHigh School Diploma or Equivalent GED

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

  • Complies with all New Jersey/CCC regulatory requirements

  • Adhere to established company and departmental procedures, guidelines, and policies at all times

  • Facilitates communications between the various hotel/casino departments and the Front Desk

  • Ensure prompt and courteous check in/check out of hotel guests

  • Assist with checking rooms to verify the status of hotel reservations

  • Generates, verifies, and distributes hotel reports necessary for Front Desk Operations

  • Balancing guest folios and ensuring that every reservation has a valid payment method

  • Assisting our guests and VIP clientele with all their accommodations.

  • Resolve guest complaints and increase guest retention.

  • Respond and assist to phone inquiries from internal and external guests

  • Processing all forms of settlement methods

  • Verifying team member banks at the end of the shift and reporting discrepancies

  • Handle guest packages and post charges in the system

  • Assist with training and developing new team members

  • Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Essential Functions

  • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

  • Must be able to stand for an entire shift

  • Must be able to lift/push/pull up to 25 lbs

Requirements

  • Computer proficiency

  • Customer service experience is required

  • Ability to speak, read and write in English

  • High school diploma or equivalent GED preferred

Benefits

  • Free meal on shift

  • Training & Development

  • Health Care Plan (Medical, Dental & Vision)

  • Retirement Plan (401k,)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Paid Time Off

  • Pay Rate: $19.00/hour

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