Admissions Specialist

Be the person who helps someone take the first step toward recovery. For someone seeking addiction treatment, making the first call and walking through the door can be one of the hardest parts of the journey. As an Admissions Specialist at the Center for Addiction Treatment (CAT), you'll help make that process easier. You'll often be one of the first people a patient or family interacts with when they're seeking help. You'll listen, answer questions, help remove barriers to treatment, coordinate the admissions process, and make sure people understand what comes next. It's meaningful work for someone who combines compassion with strong organization, communication and follow-through. What You'll Do You'll help patients access CAT's treatment programs by: • Talking with prospective patients and completing pre-admission phone screenings • Gathering information and helping determine next steps for treatment • Scheduling assessments and admissions • Helping patients complete intake and admission paperwork • Identifying missing information or other barriers that could delay admission and helping resolve them • Welcoming and assisting patients through the inpatient admission process • Communicating with nursing, clinical and other CAT team members to coordinate admissions • Maintaining regular contact with active referrals so people don't get lost in the process • Building relationships with community partners and referral sources • Helping connect individuals with other community resources when CAT cannot immediately meet their needs • Helping de-escalate difficult or heightened situations and involving additional support when needed This position also supports front-desk and patient-access functions as part of the Admissions team. Who We're Looking For You may be a good fit if you're someone who: • Communicates well with people from many different backgrounds • Can remain calm and compassionate when someone is overwhelmed or frustrated • Is organized and follows through • Balances empathy with the ability to keep a process moving • Is comfortable working in a healthcare, social-services or behavioral-health environment • Enjoys being part of a team • Wants work that has a direct impact on people's lives What You'll Need • High school diploma or equivalent • At least one year of direct patient experien