Field Service Engineer

Job Description Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com. As a Field Service Engineer, you will be a key technical resource supporting Agilent's IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You'll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships. Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems Optimize system configurations and troubleshoot performance issues Deliver preventive maintenance, upgrades, and emergency repairs Respond promptly to service requests and proactively communicate with customers throughout the service process Advise customers on preventive maintenance and configuration best practices to ensure optimal performance Collaborate with managers and sales teams to align service delivery with customer expectations Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies Document service activities, time, and expenses accurately in SAP and other systems Train customers and fellow engineers on equipment operation and maintenance Support complaint handling and quality systems as required Territory Coverage: This is a multistate territory with primary coverage in New York City, and the Northeastern U.S. regularly. The ideal candidate must reside within a 50-mile radius of New York City. Travel will include daily, overnight, and occasional weekend travel, as needed, primarily throughout the Northeastern US region. The ability to travel to support clients throughout the U.S. is a requirement. Ability to travel up to 50% or more. Job Requirements Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols. Qualifications High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required Bachelor's or Master's degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred Familiarity with Agilent biopsy tissue stainers is a plus Strong problem-solving and communication skills Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules Agilent proudly welcomes candidates with military experience. Relevant MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737 Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 9, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are det