Assistant Medical Center Manager

Assistant Medical Center Manager Location US-PA-York Job ID 353080 Pos. Category Medical Center - Leadership Pos. Type Full Time Recruiter : Full Name: First Last Jeffrey Juhas Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care. Responsibilities 1. Assists in planning and preparing work schedules and assigns colleagues to specific duties 2. Assists in ensuring the financial performance of the center 3. Assists in developing and maintaining new policies, procedures and training programs for the assigned center 4. Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources 5. Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel 6. Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency 7. Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel 8. Assists in preparing annual budgets 9. Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals 10. Provides technical support and/or resources to client and Center personnel 11. Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel 12. Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered 13. Assists in monitoring marketplace trends and gathers competitive information 14. Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service 15. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job 16. Duties, responsibilities and activities may change at any time with or without notice 17. Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying 18. Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers 19. Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center 20. Maintain excellent client and patient relations by ensuring needs and expectations are consistently met 21. Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues 22. Lead by example - Acquire a firsthand knowledge of daily center operations and participate in cen er floor work on a routine basis 23. Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare 24. Guide the center team in continuous improvement projects as necessary based on review of center performance metrics 25. Financial management and oversight (in the absence of the Center Operation Director) This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications 1. Some college courses in Business Administration, Healthcare Administration, or related field 2. Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred 3. In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa Job-Related Experience 1. Customarily has at least one year of direct management experience 2. Customarily has at least six months of healthcare experience Job-Related Skills/Competencies 1. Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility 2. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions 3. Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism 4. The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 5. Strong service mentality and a focus on achieving all aspects of defined service standards 6. Excellent telephone and personal etiquette 7. Warm, positive, energetic, and professional demeanor 8. Excellent oral and written communication skills 9. Tactful and diplomatic communication style 10. Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management 11. Performance assessment skills 12. Continued focus on self-development 13. Proficient in computer applications such as Word and ... For full info follow application link. EOE, including disability/veteransWe consider applicants for all positions without regard to race, color, religion, creed, gender, national orig