Desktop Support Consultant II

Job Description

Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.

• Provides client-side network support and escalates to Tier 3 support as needed.

• Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.

• Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.

• Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.

• Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.

• Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.

• Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.

• Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.

• Examines and inspects equipment to determine damages and to repair and replace equipment.

• Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records.

• Verifies software licensing agreements to comply with enterprise volume license requirements and limitations.

• Supports enterprise-wide software packages to ensure user functionality.

• Assigns rights as needed to run and deploy software, perform testing and ensure operability.

• Uses systems management tool (i.e., SCCM/MECM, JAMF) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.

• Assigns permissions using active directories and group policies to ensure proper security levels.

• Manages users and computers and ensures standardized group policies to map printers and network shares.

• Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution.

• Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely.

• Ensures systems are encrypted as needed per university policy.

• May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment.

• Participates in weekly team meeting and any additional meetings and/or training as assigned

• Performs IT-related responsibilities as required.

Compensation: $26/hr to $28/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Skills and Requirements

• HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience.

• Minimum 3+ years in corporate or university environment (university environment preferred).

• Ability to work in fast-paced environment with minimal supervision.

• Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds.

• Must maintain an insurable driving record.

• Proficient with Mac desktop support

• Proficient with JAMF

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].